I am going to disagree with the comments about the quality of their clothes and say that I find them poor. They are so much pricier than Zara and while there is a difference in quality, it is nowhere near a big enough difference to justify the price increase. The main problem I have is that their clothes crease so much. They are perfect in the shop and until they are washed for the first time and after one wash, they look like they are old.
I recently spoke to one of the shop assistants about one top that I liked (but was concerned about the material) and she told me that a lot of people had returned it for that reason.
Their customer service is poor. Last year after spending £50 (in the sale) on a knit top, I noticed it had pulled threads. I wrote to them enclosing photographs, and they seemed to have to discuss at length, what they should do. They eventually replied that they would offer me a refund but I wanted an exchange which they refused to do. I can't see any reason for this other than being awkward.
I don't think I'd have even bothered mailing them about the top except I was a bit fed up of the overall poor quality of some of the things I had bought.
Their footwear is also on a par with Zara in how uncomfortable they are to wear! But again they look great and I am unfailingly stopped by people in the street when I wear one pair in particular. They are now about two years old but very rarely worn so look new.
I have bought from them for many years and still do buy from them because they tend to stock colours that suit my hair and skintone but I don't buy as much as I once did and I am a lot choosier about what I buy there.
I haven't bought a coat there and I think each garment should be assessed on a case by case basis as it cannot be said that the quality is good overall.