When did it get so difficult to return stuff to Zara online?

[NicoAndTheNiners]

Can’t remember this hassle before.

Item turned up, no delivery note. Which apparently is normal now. I have to request a return online and they email me a pdf document which I have to print off. My printer is broken and it’s taken me days to find someone to print it for me. No shop within a 50 mile radius.

Website says a return label will have been emailed to me so I can return via the post office. It hasn’t, just this pdf piece of paper which is a QR code and some order numbers.

So can’t tske it back to a shop and can’t return via the post. Have now selected for a courier and it says the courier will provide me with a returns label. Well I won’t be in. Will the courier stick the label on themselves? If I leave the parcel on the doorstep.

Barely seems worth it for a £12 top, maybe they hope people will give up.

Oh and also online you have to select which item you’re returning by clicking on the correct box. Their website is so buggy on an iPad I couldn’t click on the top and have had to click on the dress which I’m actually keeping. Not ordering with them online again.

I just returned stuff to Zara and had no issues. I did have to print the label they emailed to me but it was a label. I just stuck it on and took it to the post office. I got my refund 2 days later which was incredibly quick!

You can take the QR code to the Post Office delivery office (not a normal branch although god knows why) and they scan and print the return label there.

I don't understand why they haven't emailed me a label then. Maybe just a blip then.

Warehouse and New Look have started doing this very, very recently too. It’s a bit frustrating and I’m not really sure I understand the thought process behind it.

i just wright down the bar code number, and take things back to the shop.

I'm assuming they hope that making returns more difficult will encourage you to just keep the stuff. Personally it has the effect of stopping me buying online from certain retailers.

You’ve picked the label free drop off option (think it’s called that or similar) - you need to pick the other option to just give you a postage label. I find it easy, but it is easier with a printer.

I assumed they stopped including a return note to save paper in the instances that nothing was returned

Zara’s customer service is shocking. You only have to read the trustpilot reviews.
I spent £150 on kids clothes and they text to say my parcel had been delivered on 2 separate occasions.
It hadn’t been delivered.
I complained and they said they would get back to me within 48 hours to trace where my parcel was.
Never received an email or call from them.
Luckily a couple of days later a neighbour dropped my parcel round. I didn’t have a slip through the door and I had been in all day so imagine the courier just dropped it to the wrong door.
3 weeks later and Zara still haven’t been in touch. As far as they’re concerned I still don’t have my parcel.
I hope you get your issues sorted OP. After reading the reviews concerning mainly returns on trustpilot I’m not sure I’d use them again.

I tried to do this today and it was a nightmare but finally about 20th time I got return via Hermes confirmed. The local courier knows me and is brilliant. She once took a parcel for me that I hadn't remembered about, took,it home, stuck it down and put the label on! Hoping it's as easy this time. I don't think I will buy from Zara again. I don't live anywhere near a branch and it's too difficult.

I can cope with the same issue with New Look because there’s a branch in town and will just return to store. I’m half resigned to not getting this top returned/refunded.

I order a lot of clothes online and it really bugs me that there's so many hoops to jump through with some retailers to get items returned. I'm lucky I have a working printer but for ages I didn't, also the faff of all the entering order numbers, ticking boxes, confirming details such as own address etc (for a return? and info which they already have). Also one website had the label come out supersized which I know won't scan, luckily I knew this in advance and was able to reduce the size on the print function myself. But otherwise I'd have stuck the label on only to be told it wouldn't scan at drop-off.

Some retailers are on 14 day returns even for full price not sale items. I usually try on same day, then parcel up and return within 2-3 days. And I keep a record of returns. Not all refunds are processed without a nudge.