Hairdressers have made me look awful - is this right?

[Hopefullhairday]

I had black hair from overdying and using darkest brown for the last few years.
I went to salon yesterday and the hairdresser said I needed to have my hair bleached to her the black out which she did and I went bright orange. She then put a mid brown colour on but I'm now left with an orange tinge to my crown & fringe with dark roots and brown lengths.
Not only this but I have a dye stain around my hairline which won't come off.

I was there 4 hours!!! And I've come out looking like a patchy mess. £67 I paid for this.

I'm furious.

Is this normal?!?£?

I can't really say who is right or wrong on the colour but I think you're a bit naive to believe lack of heat protector spray is the reason for bad condition if you just agreed to a lot of heavy chemical processes. I'm not sure any amount of heat protector spray could have helped you there.

Honestly I think your expectations are a bit unrealistic. You went in with overdyed black hair from years of overdying; you can't be surprised that there wasn't a single magic bullet to fix it. Your hairdresser should have known better and communicated better about the limits of what she can do.

If your hair is damaged from the bleach then the new salon should use a semi to cover it but it will wash out so you will need to get it re-done every 3-4 weeks depending on your washing regime.
Sounds like the original hairdresser has no understanding or experience of colour correction principles.

I used to work in a hairdressers when young am not qualified though but I think the damage is bleach when people had their hair bleached and I washed it it was all stringy and a strange condition. I had my hair red and black and had it stripped and dyed brown it covered fine but the condition was not good would you consider having some cut off the ends?

The condition is the bleach, the ends are more fried because they were the most damaged to start with. They should be trimmed off, really.

Professional colours aren't too damaging and often make the hair appear shinier but if you're worried, I agree re looking for a salon which stocks Olaplex and pay extra to have some added to your colour.

I'd ask for a quasi rather than a semi. A semi on bleached hair will fade out if you sneeze on it but that's gonna depend on if your hair is able to take more peroxide. You might need a semi + a treatment plan and return in a few weeks for a quasi.

Liquorice "I had tried bleaching my hair blonde at home (dumb, i know but I was ignorant and emotionally unstable lol).
I bleached my hair for years, no problem when you know what you're doing.

If you're hair is already damaged I would be careful how much more you do to it at the moment. I would put a semi on, something like a mid brown for now and leave it at least a month.

£67 is ridiculously cheap for what you wanted doing. I am in a cheap area (south yorkshire) and pay that for a basic cut and colour. For colour correction work I would be looking at £100+ and I have short hair.

It doesn't look awful, but you are not happy with it. Glad you got a refund

Sycamore I didn't say that not using heat protection spray was purely the reason for the damage! I'm not that naive!
I didn't want my hair bleaching but she assured me it was the right thing to do and it wouldn't hurt my hair. She was wrong.
I've never not used a heat protection spray so found it odd that she didn't bother with any product at all.
Added to the fact my fringe isn't straight and I have patchy hair in a variety of colours - none of which I asked for, it's no surprise I wasn't / aren't happy.

A few years ago Which? did a test of hair straighteners, and included a test on heat protection spray. They concluded it made no difference and was a way for cosmetic companies to get you to spend more. I haven’t used it since then, with no issues.

Bleach is frequently used over colour reducers/removers in salons because it is quicker and therefore cheaper and more reliable than a colour reducer.

They offer both in the salon I work in and after being given the option of a) bleach bath which will definitely work but will cause moderate dryness/damage or b) an expensive colour reducer which will take twice as long, cost twice as much and may revert back to black once a new colour is applied but will only cause minimal damage, people always opt for bleach.

She didn't necessarily go wrong with the bleach, it's that the colour afterwards was not applied evenly or the hair was too damaged to cope with bleaching and uneven porosity caused the patchy finish, although generally, being healthier the roots would have covered fine and it would be the mid lengths and ends which were patchy if porosity/damage was the issue.

Make sure when you go to get it fixed, they give a proper consultation and thoroughly examine the condition of your hair.

Thing is she didn't bleach my roots at all so I have an inch stripe of my natural colour the some patchy ginger colours then some brown. It's very odd.
My hair was in excellent condition before as I've only ever used semi perm dyes.

I've ordered some moroccanoil hair mask to hopefully restore some condition.

I don’t think it looks bad

mrs it must depend on hair type then, I never used heat protector years ago and my hair was so dry and frizzy, once I started using a spray or lotion my hairs in fabulous condition even though I colour it and use heated tools

A colour reducer won't cause the hair to revert back to black if the hairdresser is experienced and knows how to use them properly. Yes, it takes longer but you're left with a healthy clean non patchy base ready to be re-coloured.

They revert back when they're not rinsed out properly, I know that but the salon manager insists people be warned it might happen to avoid complaints if it happens and the service needs to be repeated.

I'm only training there, once I'm trained I'll be leaving and starting out on my own. If I do colour corrections, I'll be pushing the colour reducer more than the bleach method, but would still offer bleach to people who want a cheaper alternative.

First, ask or refund.

I was in your position and I would let your hair rest, at least 3-4 weeks, if you don't want to end up with irreparably damaged hair.

Meantime, use hair oils and toner shampoo/conditioner to cover orange patches and make your hair colour look as even as possible..

After that time, you can strip colour at home (not bleach!!!) and colour using foam hair dye (I prefer John Fried).Foam dye allows more even coverage.

.

I appreciate its not what you wanted but I think it looks great.