Need to complain about a clinique consultant in boots

[Dailystuck71]

Do I complain to Boots or Clinique if anyone knows. Thanks.

I was miss matched a powder by Clinique, when I got it home it was completely the wrong colour. I emailed Clinique and they couldn't have been nicer, told me to keep the powder which I gave to a friend and then told me to choose something else which they sent out the next day.

I would complain in the strongest of terms about the service you received!

Ah sorry I didn't see the part about them having the email. My post about the samples was just a general one though. A lot of people don't understand why the consultants can't just hand out lots of samples - there is a lot of pressure on them to use them for sales for particular events and promotions.

Lots of people did use their staff discount to order (65% when I used to work for them, not sure if it's still the same now, up to 15 items a month) and then resell them on eBay etc. But obviously if head office found out that person would be immediately sacked!

I do miss my staff discount.. we had it across all the Estée Lauder brands too!

How did they respond?

I hope you get a satisfactory answer because when I complained about the Clinique salesperson in John Lewis Nottingham (name and shame-meh) who was similarly nasty about my Mum, not realising a) I was her daughter and listening and b) my Mum may have been in her 70s but always looked immaculate and spent a fortune on Clinique I just got a wishywashy reply.
Still, never touched Clinique again.

Thanks for asking. They sent me a complimentary mascara. They also said that my complaint would be taken to the regional manager but that I'd be unlikely to hear anything further unless RM wanted to contact me. She did say that it would be taken seriously though and would be dealt with.