Hi, I've been having my hair highlighted every few months for the past couple of years (it is naturally a mousy brown colour). Even though I always ask for darker tones as well as lighter tones, the ends of my hair (well in fact most of my hair from my ears, downwards) now looks almost white, and you can't see any darker tones, and my hair has gone really dry a straw-like. I'm thinking that perhaps my hairdresser isn't doing a good job.
I Iast had it done a couple of days ago and I'm thinking of going to the salon today to ask if they can do something to improve my hair. Do I have any right to complain or should I accept that it's just gone like this through repeated highlighting?. Thank you.