I bought an item from Evans for the first time last week. The order confirmation email stated that the order would be sent to South Africa (I distinctly remember not choosing South Africa!). So I immediately got on the phone and called customer service.
It took 40 minutes to get through. When someone answered, she greeted me, sounded a bit confused about something, then the call abruptly ended. I called back. Thirty minutes later, someone else young and confused answered and immediately said she was having technical issues, but would call me back. She didn't. I gave up and wrote an email. It wasn't answered after several days (and still hasn't been), so I called again. Again, a 30-40 minute wait and a dropped call. After another couple of long calls and another day's wait, I got through to someone who sounded like a normal customer service person.
She said that it's a well-known bug a the Evans website to send orders to South Africa, but I'd be refunded.
The next day, I received an email from Evans saying that they wanted to refund me for X amount (which was only about 3/4 of the cost of the order), but that I couldn't be refunded because I had opened a dispute with PayPal about the charge.
I called PayPal and they said the Evans person was lying; it is possible to refund me. The Evans people are not responding to email and I've already spent about 25 pounds on calling them, which they won't refund. Also, I can't spare any more time to be calling them. I have been respectful in all of my communications with them.
I'm not that familiar with ways in the UK to report this kind of thing. Is there a consumer company that deals with companies that scam people? What should I do--or do I need to accept that they've taken my money and won't give it back? Are there any review sites that matter to people where I can leave a review about what happened? I hate that they think it's OK to do this kind of thing.
Thanks for any advice.