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Can I ask about a dental appt? Don't know where else to put it...would like some advice (a bit long)

36 replies

LeoandBoosmum · 22/11/2014 12:19

I made an appt for the first time in 2 years. I explained issues with the stairs and was given an appt with a specified dentist downstairs. When I got there I was told said dentist was upstairs so I reiterated I'd booked with her because I'd been told she worked downstairs. I was told to wait and they'd sort it out. I waited about twenty mins or more and was then told I was seeing another dentist.

The dentist called me and I got in the chair. The - who I assume to be - dental asst. was in and out and didn't make a move to assist the dentist. The dentist looked in my mouth - after almost blinding me with the light - and asked where the pain was. I explained I had niggling pain, nothing specific, just some tenderness generally when eating which made me think perhaps some filling were in need of replacement (at this stage she looked at my notes, mentioned some meds I don't even think I'd yet started last time I was at the dentist and mentioned a medical condition I have (nothing catching, to do with muscle pain). Not sure if dentists can access a database of the meds you're on but she seemed to spend more time on that than my teeth!

Anyhow, she had a cursory look (I was concerned because she didn't do that thing dentists have always done IME anyway...you know, when they start using combos of numbers and letters when examining the teeth...).
Anyhow, after what seemed like a glance, she said she thought I may need a feeling on the lower side and did an xray. She put this 'card' in my mouth and told me to bite. I explained I was but it was cutting in to the bottom of my mouth. She did this repeatedly until she said it was complete, then told me to go back out and wait.

After a few mins she called me back in, said no filling was needed and said my mouth looked inflamed and started rooting around for toothpaste samples and mouth gel. Then she said, 'I'll see you next week'. When I went to make an appt at the desk I was given an appt and told I'd be seeing that dentist again because she'd done the initial exam.

I am reliant on a friend to bring me in to the dentist and I don't want multiple appts to no end as I am also not too well and it's not easy for me. I also do not like the dentist's. I was so perplexed by this dentist (lack of a proper examination) that I called and asked if she was a qualified dentist...very embarrassing! I was told 'yes' and when I said I was asking because I'd never attended an appt where a proper exam wasn't carried out I was told they don't always do that, that she might at the next appt.

Would you find the lack of a proper examination odd? She literally glanced, took an xray badly and gave me some toothpaste with the instruction to come back. It seems I have to see her again.

I don't want to create a fuss but she hasn't inspired confidence. I don't want to complain but it seems I have to see her next time (according to the receptionist) and if I ask to see someone else it may not go down well or I may be asked why and I'm not sure what to say as it was a generalised feeling the dentist didn't really know what she was doing (and I hate tension...I suffer with anxiety and don't want to get the sense when I next go that the 'one who complained about so and so' is in).

If I call up and ask to see another dentist, what reason can I give? She was not unpleasant or rude to me so I can only say I was not happy with the standard of treatment... Ugh! I hate situations like this. I'm already not well and suffering with anxiety!

Any advice would be apreciated (I know I sound like a wuss!)

Sorry this is long.

Thanks!

OP posts:
fanjoforthemammaries7850 · 22/11/2014 13:06

Have you explained you are nervous? That might help them be a bit more patient and explain more although if they are NHS practice they are probably rushed off feet IME

fanjoforthemammaries7850 · 22/11/2014 13:07

If you aren't happy though it's fine to.look elsewhere ..sometimes different dentists suit different people better

fanjoforthemammaries7850 · 22/11/2014 13:09

Hopefully it was just a one off. Busy practices can be a bit stressful

fanjoforthemammaries7850 · 22/11/2014 13:10

( as can principal dentists Wink)

LeoandBoosmum · 22/11/2014 14:02

Hi Fanjo, yes I said I suffered with anxiety -asked if I could take my anti-anxiety med) and that I'd rather get everything done in one visit if I could (probably a bit ambitious!) so they do know that. I was just thrown by the lack of a full dental exam. Maybe they were run off their feet or there was some other complication (as I'd been booked in with one dentist yet had to see another). It was just that in the past a dental visit has gone: walk in, dental asst. stands offside and prepare, dentist looks at notes, and starts looking in the mouth while saying random letter and numbers, sometimes asking the asst. for various implements. This was: no dental asst., dentist gets me in chair, looks in mouth and has a prod around, asks some questions, suggests there might be a cavity, xrays and says no filling, mentions inflammation and my health issues though not as if they were in any way related and gives some toothpastes to try, telling me she'll see me in a week (no proper exam with notes taken)..
I think I will try to stop panicking, just sit tight and hope I get a proper dental exam at the upcoming appt. I suppose I'll try to deal with it at the time if I don't... If I'm refused one (after not having one for two years) I'll maybe look elsewhere (though I'd rather not).
Thanks again, Fanjo, for being so kind and taking the time to reply. I do appreciate it! You sound like an asset to your practice and I hope you are appreciate there :)

OP posts:
LeoandBoosmum · 22/11/2014 14:03

Ps Sorry about all the typos!

OP posts:
fanjoforthemammaries7850 · 22/11/2014 14:14

Aww thanks Thanks

Maybe they were short staffed that day or something.

I hope you'll be happier with the treatment next time.and they are more thorough. Otherwise no harm looking elsewhere.

Hopefully it has reassured you that it doesn't sound like your care was substandard at that visit too.

Good luck with it. PM me anytime if you want to ask anything :) and don't worry, I am typo queen.

MrsPiggie · 22/11/2014 18:27

To me it looks like they fitted you in to see a dentist who didn't have you on their schedule. They only did it because you may have been in pain and had to be seen. She didn't have an assistant available so no point in doing a full examination since there was no one to take notes.

fanjoforthemammaries7850 · 22/11/2014 19:00

They don't always need am assistant just to assess a tooth. If you had needed a filling she would have called someone in

Mrsmorton · 22/11/2014 19:30

I'm a dentist and I don't always do the counting out loud bit tbh, it takes ages and if I've seen a patient before then I just look at the chart and record any anomalies, sometimes I can do it from memory afterwards if there's not much to see.

If someone is in with a problem then there's literally not enough time to look at all the teeth, diagnose the problem and write ALL the notes needed to help me not get sued.

Mrsmorton · 22/11/2014 19:31

btw, just because the x ray film was uncomfortable, it doesn't mean she took the x ray badly. The film size/sensor is uncomfortable for small mouths. That's just a thing.
It sounds like you and she may not be communicating well?

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