A bit gutted about Space NK customer service.

[Clarabumps]

I've been on the hunt for a new eye cream and have heard great things about Sunday Riley's Starting Over so I toddled off to Space Nk to have a wee nosy .
I asked about the product and they told me it was only available online. So I asked about some other alternatives and she just pointed me in the direction of the skincare and said "There are loads of different ones within the different skincare lines" so in other words..get on with it.

I just feel a bit meh about it. The eye cream I wanted wasn't cheap (£65) and I just expected a bit more customer service. I'm a sucker for good skincare so quite easily could have spent more.

They weren't busy, it was 5pm on a Tuesday night and one assistant was faffing about with an older woman and a concealer for ages.

I've been in before and they have given great customer service. Could this be a one off?

It doesn't sound like Space NK have made any changes since the last thread. This sort of feedback should be treated like gold. But someone with the business sense to understand that customers who voluntary enter your store with the intention of spending significant amounts of cash on luxury / frivolous purchases are worth having, well maybe some of those people may read the thread. I'm sure Space NK's once-loyal clientele are ready for something new.

I usually order on line and pick up in store but I have always found the Glasgow staff rather lovely. And last time I didn't get one of my items, I emailed and they sent it to my home with no postage charge, and included some extra samples to apologise.

Not the best customer service I have ever had but I cannot complain about either the Glasgow staff or the website.

A couple of months ago, I went to the branch on high street Kensington for the first time and the staff were really nice there. But then again, I wanted to try a specific product rather than ask for general advice.

I got a loyalty card and when I went to get my birthday gift, they wrapped it up like if paid for it and chucked I. A load of samples.

I also lost my loyalty card and when I contacted them for a replacement, it came through quickly.

All in al, I'm pretty pleased with the device I've had, so far.

Well it seems to be a bit hit and miss then, to be fair to them I did pop into HOF after and there was no one at the Origins counter either and the only people that seemed helpful were the lovely ladies at Aveda and the Benefit people although they can be too much the other way sometimes
I should probably not leave it till 5pm on a Tuesday.

I think i'm going to get Sali Hughes book for myself too from 'Santa'.