Jojo Maman complaint

[Miranda73]

I was given a very generous Jo jo maman gift voucher last April after the birth of my third child. I didn't want to buy something for a very small baby as they barely wear them - and wanted to wait till she was a bit bigger. so I waited till the start of the year and I knew my voucher was to expire towards the end of April. I kept an eye on the expiry date and jojo website but am a busy mum of three and at the start of April also went back to work three days a week. I realised at the end of my first busy week back that my voucher had expired the day before so phoned Jo Jo immediately to tell them my mistake hoping they would completely understand. The immediate response from Customer services was a flat no - explaining that they have a strict policy on this and i should have used my voucher within a year. I would understand had I called six months later but I had gone over by one day and it was a very genuine mistake. So I wrote to customer services again and they replied immediately to once again say no - with no acknowledgement that I had been a loyal customer over the last seven years. I have to say I will not be shopping there ever again.

Thanks for reading the above - from
A
Very dissatisfied ex customer

Hmm, so you knew the voucher would run out, and rather than just buy something in a larger size and put it to one side until your baby grew into it (as most people would do), you planned to leave it until the last second, then you forgot and even though you knew it would run out, expected them to change their policy because you are too busy to shop with them?

Also, you call yourself an ex-customer, that sort of suggests you have been a customer of theirs, so if you have been shopping in there over the last 12 months, why didn't you use the voucher? Or are you actually not a customer of theirs?

You faffed about and missed a deadline which you were very aware of, your mistake and your angry that someone else won't remove the negative consequences of your actions. It would have been nice if they'd extended your voucher, but hardly terrible behaviour that they didn't.

Everything that the PP said

You had ample time to spend the voucher - the going back to work etc is a red herring

You had A YEAR to spend it

I agree! It's not like you only had a week to spend it - you had a year and you could have just bought in larger sizes. Jojo is totally reasonable in its response. Otherwise where do you draw the line? One day, three, five?

Usually companies are a little bit flexible with this. I received a voucher from the London baby show. I thought I had until August to spend it but when I went in and went to pay for a cardigan for DD was told it had expired. It was from 2013. I didn't want to be difficult but I thought that's very strange I just received it this feb! The customer assistant gave me this look like 'a likely story'. I said- sorry but could you just check the number as that's very strange of them to give me an expired voucher, it was from
The recent baby show. She did this huge huff and 'tisk' and then grumbled 'I suppose so but it won't work'....
Bit embarrassing! I just paid for the item in the end. But the attitude was just ridiculous.

I suspect they might get a lot of chancers hence their 'strict policy' and the woman's stroppy attitude towards me.

I would just let it go. It's a shame they can't be more flexible but not much you can do if you didn't stick to the date.

YANBU for thinking this is unfair - the retailer has already got the money (assuming the voucher was paid for rather than some sort of promotional thing), and now don't have to provide any goods for it - they are realising a windfall at your expense.

However, this is common practice and entirely legal. So YABU not to have spent the voucher earlier.