I took a cardigan back to LK Bennett today as after one wash it had shrunk badly and some small holes had appeared on the seam near the neck.
As soon as I showed it to the manager she became very hostile and said they are very careful about the stock they display and would not have sold something in that condition and then started questioning me very agressively as to how I had washed it, the instructions said hand wash 30 degrees, I had washed this cooler than 30 degrees. She basically then said very patronisingly please take me through the steps as to how you washed this and then found the holes as I want to understand how this happened, I said "I washed it, laid it to dry on the airer, went to get it to iron it once it was dry and saw it had shrunk and noticed little holes", she then said "so it sounds like it got caught on something", at this point I did say to her "you seem to be implying that I have done something wrong to the cardigan", she refused point blank to give me a refund or credit note, at which point I quoted legal rights to her as a consumer, she then said it was her right as a company to send the cardigan to a technical expert to have it tested to see if it had been washed properly, I said really and then she just said "fine have your money back". I am so cross that she basically made out I was lying to her and treated me like I was trying it on in front of other people in the store. I am not really sure what the purpose of this thread is but am just really annoyed and needed to let off steam.