Hello,
I went to do a permanent hair straightening (using chemical) at the hair dresser near my home. At first the boss of that hair dresser said it would cost £60 because I have a long hair. I agreed to pay that price even it costs me more than I used to pay (I've had my hair done last year for £35 and my hair was longer then).
Anyway, I agreed to pay more because she said that Wella has just released a new range of hair straightening cream, it is very good. So we then agreed on date and time to do it. Then when I went to the salon she said she has sent me a text that it would cost £75 not £60 because she phoned people around and nobody would do it for £60 so she decided to charge me £15 more even we've agreed at £60. I didn't get her text because she sent it to the wrong number.
I went with £75 because I thought I was there already anyway and I needed to get it done. She got the trainee to do to it and did only the regrowth not the whole length of my hair that she mentioned why she had to charge me more. I wasn't happy and let her know and she refused to do the rest of my head!.
So I ended up with just the top of the head done. Still, I can't let my hair down because it looked silly with a top half of my hair straight and bottom half still curly. This is not the reason I came to the hair salon. :(
Anyway, after 2 weeks I noticed that my hair was broken from the very top. If I just give it a little pull it will break off and soon will stick out. So I went to the salon and asked for a full refund but the boss refused to give me anything back, and said that's why I didn't want to do the whole of your hair! That's not the point because it broke off from the top not the end of my hair.
Anybody has experience about this please help me. I feel really down and upset at the moment. Thank you. x
PS. Apologize for my English, it is not my first language.