Note - you can't return everything you buy online at Debenhams to a shop.

[TracyK]

I drove for an hour to return some boots to the shop - only to be told that the shop had to actually stock the brand. Grrrr. Bloody big shoe box as well. Had to drag it around with me all day shopping.
I won't be buying from Debenhams online again - thats for sure.

Did it say so when you bought it?

I know some stuff in Dorothy Perkins says "this is from our blah blah range and cannot be returned in store".

It will have said when you bought it. Why did you drive for an hour? Surely you have a post office nearer than that.

I need to go on and look and see if it did say that. I didn't really pay attention tbh as I've bought online and returned to them a few times in the past with no probs.

I would rather stick pins in my eyes then stand in the q we have in our PO - usually a 25 min wait! Plus I knew I would be able to combine the return with a shopping trip. Just that I wouldn't have gone to that particular shopping centre - would have gone to a better one slightly closer.
Plus I wouldn't have bought dh a pair of boots - thinking that I was getting rid of the big box - only to be left with the big box and a pair of mens boots - too far from the car to warrant dumping them in the boot and resuming shopping empty handed!

It does say - after you click through a couple of tabs - that you can only return if the store has that concession.
Not worth the risk imo - I like a nice easy free delivery and free return either by courier or to the shop. ie M&S or asos.

I disagree about the courier - I would rather have something delivered by Royal Mail because then if I am not in I know it will go to a sorting office nearby, not to a depot 30 miles away.

Agree that free delivery and free returns gets more stuff sold - you can add things and think "I'll just have a look at it, I can always send it back".

I live way out so most couriers know to leave my stuff in the greenhouse.

Tracy, I once did this with Debenhams. I ordered loads of stuff for DS1 in two sizes as I was unsure of their fit. I kept some of it and as we were going into Leeds the next day I thought I would return the unsuitable stuff to the store. What a bloody faff. I came back with most of it as they didn't stock all of the labels. I hadn't realised though that I gave the wrong card to them for the refund and they didn't know and put the money on a different card.