DH and I have been married for three years, together for almost six, two DSD age 14 and 12. His ex-wife took their split poorly - I won't go into details.
Subsequently, she consistently would not bring the girls to handover (a 1.5 hour drive each way) and not inform DH until he was already there, either does not allow DSD to talk to him or only allows them to speak with him on speakerphone in the sitting room "because I want them to be safe", tells the school he does not have access to the children (which is not true), etc. She is a GP who stopped work (for personal reasons, not health reasons) and is currently receiving benefits in addition to CM. We have given her several very large lump sums of money to prevent DSD from being evicted/have heating oil/pay off her tax bill and credit card/etc. in addition. DSD have told DH "mummy says the reason we don't have any money is because you don't love us". The list goes on.
She completely alienated both poor DSD from DH to the point that the youngest who was texting/calling multiple times a day sent DH an email saying "I love you very much and I don't want to be rude or you to be mad at me, but I think I shouldn't talk to you or (my name) ever again. It would be easier." The eldest was encourage at 11 to call and tell DH similar, which resulted in him not being allowed to see or speak to DSD by his ex wife for three years. In the past few months, oldest DSD is now texting DH again which is wonderful. His ex also does not care for me despite never having met me personally. DH texts both DSD every couple days, sends photos, emails, small gifts, etc. with little to no response. It's been incredibly heartbreaking for him.
The issues are myriad.
We had to move for job reasons, and DH has court ordered direct contact which is every other Christmas, half summer holidays, and either autumn or Easter half-term plus twice a week indirect contact, but his ex simply refuses when DH tries to arrange dates/travel. The end result is we have been unable to see either DSD for almost a year despite consistent efforts including legal recourse.
DH is hopeful that DSD contacting might lead to repair of their relationship for which he is desperate. My heart aches for them - the poor girls who have had such a rough time and my DH. I would appreciate any advice about how we should proceed given the history.
TLDR: DH is hoping and trying to reconnect with his two alienated teenage DD's, and I would love some advice from anyone who has gone through something like this.