More disillusionment with 'the system'

[FrogStarandRoses]

DH has been trying to secure some emotional support for his DS (10) after receiving a series of emails from his ex saying how scared/anxious/unhappy DS was/is about any contact (even phone calls) with DH.

The family GP agrees that DSS would benefit from a referral to CAMHS, but won't refer because DSS mum does not agree and the GP is worried that DSS would be subjected to a even more negative environment at home if he attends therapy that his mum disagrees with.

I'm so upset. It seems that no one can actually make any difference to these DCs lives.

I have no advice just wanted to say it must be horrible to be powerless to help your dsc when you know it's can be done.

Can DH talk to the school? There should be someone therr for emotional support and then at least he would have someone objective to talk to away from mum?

fairy DH has already put that in place; but his DS doesnt want to talk to anyone at school because "it feels like its telling tales about Mum".
He knows what his Mum says and does is 'wrong' (hitting, yelling, slagging off DH) but he can't face admitting it to anyone else yet

Who does she hit?

coffee she has struck DH DD on several occasions that we know of.
Social Services have been involved but each time they have taken no further action and labelled it a family argument they has got out of hand.