Hi, following from a previous thread, just to summarise, my husband has just had his csa money reviewed (as requested by his ex partner)back last year. Its taken a long time to complete the review and this hasnt been because he has delayed it, but just that the csa would ring and ask for information from my husband, he would have a discussion with them then they would deny having said conversation! The problem revolved around a payslip that my husband genuinely didnt have, so offered to send in a different one to which they originally agreed and then said no they needed the missing one. After lots of conversations, my husband gave them permission to contact his employer (mindful that arrears were mounting) but was told this could take 'weeks at least'. He then got the payslip himself from his employer and sent it in. Now after they have declined his application for travelling costs to see his daughter (another issue), they say he has 10 months of arrears to pay and as he 'deliberately delayed the review' he has to pay in two large lump sums!!! I wasnt present for the conversation he had with them over the telephone, but he ended up getting annoyed and frustrated as he totally disagrees with that and cannot afford to pay these lumps sums; is not trying to avoid payment but wants to spread payment out a bit. We are very upset about this as they just seem to be very unconcerned he cant afford to do this, and apart from the worry of now having to travel a long distance to see his daughter now and pay for that too, he now has to pay this large amount in just two months. They seem to be very able just to brand my husband in this way, and its unacceptable, he is far from an absent father and has never ever failed to pay his share of maintenance. Does anyone have any advice or experience on this? Is it worth challenging? Is it better to do this in writing?
Any help would be appreciated