Have you got a holiday question for TUI? Let the TUI Travel Experts take the hassle out of planning your trip! - £200 voucher to be won

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Dreaming of your next family getaway? You’re in luck! We’ve partnered with TUI to offer you an exclusive holiday match-maker service to help you plan your ideal family holiday.

TUI packages everything from sun-soaked beach vacations and city getaways to lakes & mountains retreats, and fun-filled ski holidays. Or maybe culture-packed cruise excursions are more your thing?

So let us know your dream holiday destination, time of year, preferred catering style, kids' ages, budget, questions, concerns or any other details that will help us tailor the perfect holiday recommendation for you. The Travel Experts are ready to answer your questions and help you find the ideal holiday for you and your loved ones.

• Everyone who shares a question on the thread below by Friday 2nd August will be entered into a prize draw
• One lucky Mumsnet user will win a £200 voucher for a store of their choice
• TUI will be back W/C 12th August to answer as many of your questions as possible.

Here's what TUI have to say:

We know how important family holidays are and one size does not fit all. That's why we offer such a wide range of departure dates, flight times and holiday durations. We fly from more than 20 regional airports and have thousands of free kids places on offer all year round. So whatever getaway you're looking for, you'll find it with TUI. We'll be there to support you every step of the way and ATOL protection comes as standard so you can relax and concentrate on having a happy holiday and making new memories with your loved ones.

Hi there, I would recommend Turkey. I recently travelled to Turkey in March 2024 with my 2 year old and partner. We stayed in Antalya at the Rixos Premium Belek. If you are looking for luxury mixed with child friendly activities the Rixos hotels are perfect. The Rixos Premium Belek also gives you free access into the Land of Legends Theme Park and shopping village. A well worth trip! We stayed in Turkey for a week and visited The Land of Legends Park 3 times! The Rixos hotels have a kids area called Rixy where they have a soft play area and activities area, my son loved it. The Rixos hotels are very luxurious.
www.tui.co.uk/destinations/turkey/antalya-area/belek/hotels/rixos-premium-belek-the-land-of-legends-theme-park-free-access.html 

Holiday Villages would be ideal for children in this age group. Most open 1st May, however Costa del Sol and Cyprus open a little earlier, so could be an option for an Easter Break (depending when it falls) and as it’s early in the season it shouldn’t be too hot. www.tui.co.uk/holidays/holiday-villages

Hi there, I would suggest a couple of options. Either a Marella cruise which has the all inclusive, pool etc kids are after. Then would include a different port of call every day so have the sightseeing aspect also.
Family Cruise Deals | Marella Cruises | TUI.co.uk
Or the Magic Life in Calabria hotel as it's all inclusive but also can easily venture out and explore.
www.tui.co.uk/destinations/europe/italy/calabria/pizzo/hotels/tui-magic-life-calabria.html 
Hope these help

You're right.. Portugal is a lot less commercial than some destinations and has a lot of character and charm. Alvor in the Algarve would tick your boxes.
www.tui.co.uk/destinations/europe/portugal/the-algarve/alvor/holidays-alvor.html

Hi There…have you ever considered a villa. I think that could be a perfect option to give you lots of space. Travelling outside of the school holidays should help make it more affordable as well. I do think you would be better travelling slightly further afield with being later in the season. Cyprus or the Canary islands would be a perfect option.
https://www.tui.co.uk/hotels/ 

Hi there, I travelled to Perth, Australia for 3 weeks with my then 1.5 year old son and my partner. I did the holiday in stages also. I found booking flights direct with no stop over was cheaper than doing a stop over. Direct flights from the UK to Perth Australia start at 17 hours one way.
I rented a holiday home when we were over there. Therefore, we did food shopping and also ate out.
A car hire is a must! Australia is huge and to get to see everything, hiring a car is more cost effective and convenient. In Perth they also have train service. At Perth Airport most of the car rental companies have a desk there. I booked the car hire in advance. They drive on the same side as the UK.
TUI UK | Car Hire (cartrawler.com)

If you have booked with a travel agent you can contact them and they will take care of it all for you. Otherwise if you booked direct with a airline you would have to contact them to amend. There is normally a fee but it varies from airline.
Changes and cancellations | TUI.co.uk

Wow… Sorrento and Amalfi coast is a wow trip. I would recommend staying in the one place perhaps Sorrento and hiring a car to explore the coast. It will save packing and unpacking and be a more affordable way. Top tip make sure you visit the island of Capri…. You wont regret it.
www.tui.co.uk/destinations/europe/italy/neapolitan-riviera/sorrento/holidays-sorrento.html 
www.tui.co.uk/destinations/europe/italy/amalfi-coast/holidays-amalfi-coast.htm

Hi, I holidayed at theGrand Sirenis Riveria Maya Resort with a 9yr & 12yr old. They loved the onsite lazy river, 4 pools & joined the Kids Club too. They could use their inflatables in the pools and got us helping them in the daytime activity challenges. There were a lot of restaurants to choose from & we found the food to a good standard. They even had a lovely coffee shop for my daily fix !
www.tui.co.uk/destinations/caribbean/mexico/mexico-caribbean-coast/riviera-maya/hotels/grand-sirenis-riviera-maya-resort-and-spa.html 

Hello! TUI offers many holiday options, both on and offline.
If you were able to go into one of the TUI stores you would be able to get advice, browse brochures and see what the travel advisor is recommending in real time.
TUI also works with a large number of 3rd party suppliers who sell tours, Villa’s and many other alternative holiday options.
www.tui.co.uk/shop-finder 
We have lots of options for Tuscany villas, pop into one our stores to talk to one of our experts, or here is the link to view online Hotels 2024/2025 | Find & Book Hotel Only | TUI.co.uk

Hello, Thailand is a great choice for a dream holiday.
Thailand is not very driven by the all inclusive package, few hotels will offer it and at quite a high premium, Not to mention that other than its many beautiful attributes Thailand is famous for its cuisine and very cost effective dining out options.
I would suggest looking into the TUI BLUE MAI KHO LAK or Robinson Kho Lak.
Both Hotels have qualified chefs who would be happy to look into options to cater for allergies.
From November to April, great weather and many options available for flying routes.
You may need to be flexible on your budget, depending on the duration.
www.tui.co.uk/destinations/asia/thailand/thailand/khao-lak/hotels/tui-blue-khao-lak-resort.html
www.tui.co.uk/destinations/asia/thailand/thailand/khao-lak/hotels/robinson-club-khao-lak.html

Hello, Great choice once again 🙂.

Thailand is not really driven by the all inclusive package, A few hotels will offer it but at quite a high premium, Not to mention that other than its many beautiful attributes Thailand is famous for its cuisine and very cost effective dining out options.

I would suggest looking into the TUI BLUE MAI KHO LAK
www.tui.co.uk/destinations/asia/thailand/thailand/khao-lak/hotels/tui-blue-khao-lak-resort.html
.
TUI BLUE offers both Baby and Kids club operating from November- April, and international daytime and evening entertainment and activities
From November to April, great weather and many options available for flying routes.
You may need to be flexible on your budget, depending on the duration.

Great time to visit Orlando in September when the parks are at their quietest. Have a great time.

Aw wow Croatia such a great destination. I’m glad you are doing a multi centre that will mean you get to see so much of the beautiful destination. Normally you would only need to declare the country of travel to you insurance supplier however I would always check direct with the insurance company .

You could try TUI BLUE Playa Feliz or TUI BLUE Tres Vidas in Gran Canaria. Both have 2 bed apartments with an all inclusive option (shared facilities with the TUI Blue Orquidea). The great thing about these apartments are that you can use the Childcare facilities in the hotel next door including the Baby Club and free Parent and Baby sessions. The transfer is only about 30 minutes too.
www.tui.co.uk/destinations/europe/spain/gran-canaria/bahia-feliz/apartments/playa-feliz
www.tui.co.uk/destinations/spain/canary-islands/gran-canaria/bahia-feliz/apartments/tui-blue-tres-vidas

Hi if you pop into your local store they can talk you through a code we have on bookings for single parent families.

Wow Stella Palace …you will love this hotel, its one of my favourites. I would recommend looking at our Sensatori product to offer that same standard of luxury in a different destination.

If you holiday in a TUI BLUE, Holiday Villages or Magic Life you can download the App and see the programmes and ages of the clubs along with how ro register.
If you choose a Holiday with a TUI Kids Club the ages are 3-6 & 7-12, you will be able to find the activity programme when you get to the resort and information on the TUI website.
www.tui.co.uk/holidays/tui-kids-clubs

Hi There, I would recommend one of our family themed Holiday Villages or Spashworlds which are family focussed. They are perfect for a range of children's ages. In particular the Menorca Globales Bouganvilla provide a waterpark included but isn't t0o built up and commercial. They don't build over 2 stories high in Menorca so all low rise buildings and definitely not a hot spot for party goers.

thank you

Thank you everyone for posting your questions to TUI, this thread is now closed. A big thank you to Julie Penman who is a Senior Retail Manager for TUI; Julie answered a lot of your questions with help from her team. We hope you found these answers useful.

The lucky £200 prize winner goes to @Beabeautiful - congratulations! You will be contacted shortly regarding how to redeem your voucher, so please keep an eye on your inbox.

Thanks everyone!

Rosie - MNHQ

Why weren't all questions answered?

I can't imagine why they didn't bother replying to my post. 🤔

Indicative of the company to be honest. Don't book with TUI as they let you down when you need them the most.

WIll my 12 and 10 year old be bored on a villa holiday? Usually do a resort.