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As the cost of living crisis continues to affect households across the UK, many of us have concerns and queries about our energy bills and how to manage them. Russell, Head of Customer Experience at Utilita, is here to help answer your questions.
Do you have questions about what might happen in the event you can’t pay your bills, or what support would be available to you? Curious about whether there’s ways you could budget for or manage your energy payments more effectively? Wondering whether prepayment is really more expensive, or if a smart meter would actually save you money?
- Everyone who shares a questions on the thread below will be entered into a prize draw
- One lucky Mumsnet user will win a £200 voucher for a store of their choice
- Russell will be back in a few weeks to answer a number of your questions
About Russell:
“Russ joined Utilita in 2017 and has worked in the energy industry for nearly 30 years. He is passionate regarding overall customer experience, and is focused on ensuring customers benefit from the latest innovations that reduce effort. He enjoys interacting with customers directly to fully understand their experience(s) allowing him to be educated on potential issues that need resolving, or solutions that can be implemented.”
Here’s what Utilita has to say:
“Founded as a kitchen table start up in 2003, Utilita was the UK’s first energy challenger brand to take on the ‘big six’. It is the only energy supplier created to help households make their energy spend go further, by revolutionising the Pay As You Go experience.
By improving visibility and control through industry-leading smart meter technology, Utilita households have energy back in their hands.”
Thanks and good luck!
MNHQ
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