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Talk to Virgin Media about your internet habits and internet safety for your DCs - you could win an iPad Air! NOW CLOSED

213 replies

AngelieMumsnet · 31/10/2014 10:26

Virgin Media have asked us to find out out about Mumsnetters' internet habits, as well as internet safety for your DCs.

Virgin Media say "At Virgin Media we know that the online world offers loads of opportunities for kids to have fun, explore and learn new things. But there might also be some things that you’d rather your child didn’t see or do. The web's packed with fun and informative stuff for your kids to explore but, just like in the real world, there are things we all need to watch out for. Experts say that much of what you know about parenting in the real world also applies online, and at the end of the day, you know your kids best! So, we'd love to hear about how you and your children use the internet"

Below are a few points to get you started, but feel free to add any other comments you have:

  • How do you help your DC(s) be responsible and stay safe in the real world? Can this be applied online?
  • How do you help your DC(s) make the most of the online world, and become a safe and responsible user(s) of the internet?
  • Last time you were choosing your broadband and TV services, how did you make your decision? Was it based on things like recommendations from friends or family, or reviews? Did you buy online, over the phone or go into a store?
  • How important is the speed of internet in your household? Do you know what your broadband speeds allows you? What do you know about fibre optic broadband?

Please note, Virgin Media may use your comments on social media and elsewhere, so please only comment if you're happy with this.

Everyone who adds a comment to this thread will be entered into a prize draw to win an iPad Air (Space Grey, 16GB and Wi-Fi enabled).

Thanks, and good luck!
MNHQ

PS - Check out Virgin Media's exclusive offers for Mumsnetters here.

OP posts:
FreckledLeopard · 12/11/2014 13:24
  • How do you help your DC(s) be responsible and stay safe in the real world? Can this be applied online?

I think there are similarities between the real world and the internet. I taught DD about stranger danger and similarly, she is aware not to accept friend requests etc from people she doesn't know on Facebook.

  • How do you help your DC(s) make the most of the online world, and become a safe and responsible user(s) of the internet?

DD spends most of her time on SnapChat, Instagram and YouTube. She is endlessly showing me videos. She is aware I will check her history and will also log-on and see what she's been chatting with her friends about.

  • Last time you were choosing your broadband and TV services, how did you make your decision? Was it based on things like recommendations from friends or family, or reviews? Did you buy online, over the phone or go into a store?

We're in a cable area and I wanted to make use of Virgin's fibre optic services. I think I ordered via the phone.

  • How important is the speed of internet in your household? Do you know what your broadband speeds allows you? What do you know about fibre optic broadband?

We are with Virgin and have fibre optic broadband. I think I take it for granted and love the high speed connections it offers.

jaibaby · 12/11/2014 13:43

How do you help your DC(s) be responsible and stay safe in the real world? Can this be applied online?

I regularly talk with them about the dangers in the real world, how easy it is to mis-judge a situation and that there are real dangers in the world that are in various forms. For being online, they are told the risks that are involved in numerous things. They know not to give out any personal details to anyone, any websites they play on (Bin Weevils, Moshi Monsters, Stardoll etc) they use a fake name, and I always check what they are doing constantly.

  • How do you help your DC(s) make the most of the online world, and become a safe and responsible user(s) of the internet?

I ensure the parental controls are set properly, I limit the time they are allowed on there and again, regularly check what they are up to. My two eldest (both girls) are really savvy with the internet, they've been brought up to know how amazing it is but at the same time how dangerous it can be! The girls both use the internet to help with homework, they love researching things on there. And it's nice to use the internet to keep in touch with friends and family, especially when they are on the other side of the world!

  • Last time you were choosing your broadband and TV services, how did you make your decision? Was it based on things like recommendations from friends or family, or reviews? Did you buy online, over the phone or go into a store?

I read reviews online, seen my provider was the top in many surveys, polls, awards. I needed to be able to trust they could support the parental controls I set for my children.

  • How important is the speed of internet in your household? Do you know what your broadband speeds allows you? What do you know about fibre optic broadband?

As we have two laptops, an Xbox, 3 tablets and 4 phones using WiFi, speed is really important. My hubby would complain if his football game lagged while the kids are watching videos or playing their own games! We actually have Fibre Optic broadband and it does go a bit faster than our old broadband, but I've noticed that downloads are much faster and there is almost no lagging!

maria08k · 12/11/2014 14:07

My son is 4 so doesnt go online as such but if he does play on a child based app on my phone i have to make sure my internet function is switched off before i let him play on it. Once before he downloaded a game that cost money and also cost money to buy extras

bottay · 12/11/2014 14:38

my DD doen't have any interest in the computer yet thank god. When it comes to it though ,I believe as long as parents monitor their use and the content that they are viewing, they will remain safe.

srobbo71 · 12/11/2014 15:36

It can be difficult to police the internet as pop up blockers seem to prevent access to a lot of kids content. We have the pc set up in the hallway where we pass through regularly and can almost always see the screen. We have also taught the kids aged 6 and 11 that they may see or hear inappropriate things whilst browsing and to click away as soon as they do and to let us know. My ds gets really annoyed when he hears swearing and dd turns off the minute she sees anything "grown up". They are really good so far and what we are doing seems to be working.

janeoho · 12/11/2014 17:10

It is my responsibility to check what the kids are doing online. A 12 year old with a mobile phone, laptop and a tablet (all given to him by father btw!) are dangerous. I don't want to look through internet history at all, plus it would be like a full time job. What I have done is ensured that the safety features were turned on via the network provider on his phone so he couldn't access unsafe sites. I have also made sure I have internet safety features included via my ISP (sky) so when he is on our wi-fi, he is again not able to go to unsafe sites.

The other thing I do is have honest open chats about internet safety. It seems to be working pretty well so far and i'm not snooping!!! :-)

Kangakate · 12/11/2014 18:54

We have a password on our devices, so they can't access it without our permission. They only get about 1 hour a night or extra for homework research, which is supervised and aren't allowed to access the internet in their rooms. We have fibreoptic which the OH sorted.

baconbap · 12/11/2014 19:19

just don't let small children anywhere the internet

topgunny · 12/11/2014 20:21

At our house we keep our computer in the living area. This means I can casually keep an eye on what the children are going on whilst still giving them the trust of sing the internet.

FUZZ62 · 12/11/2014 20:25
  • How do you help your DC(s) be responsible and stay safe in the real world? Can this be applied online?

i try to ensure they see their actions have consequences by teaching morals, like handing in things they have found and helping our elderly neighbours. Taught morals can not be applied online.

  • How do you help your DC(s) make the most of the online world, and become a safe and responsible user(s) of the internet?

After finding my 7 year old searching google (see pic) i applied a sensible approach and didnt make a fuss about it, i ensured that we discussed the use of the internet what was appropriate and what wasnt, i informed him that because of his actions i was limiting his use of the internet to 1 hour, applying a more stringent filter, he was fine about this although he was very upset and sorry for what he did.

  • Last time you were choosing your broadband and TV services, how did you make your decision? Was it based on things like recommendations from friends or family, or reviews?

i have always been virgin media customer and am more than happy with my broadband and even recommend it, my parents had cable tv and blueyonder accounts, i used this growing up and found it a logical choice when i moved into my own house

  • How important is the speed of internet in your household? Do you know what your broadband speeds allows you? What do you know about fibre optic broadband?

Speed and reliability are number 1 on the must have's when chosing broadband deals.

Talk to Virgin Media about your internet habits and internet safety for your DCs - you could win an iPad Air! NOW CLOSED
topgunny · 12/11/2014 20:31

-How do you help your DC(s) be responsible and stay safe in the real world? Can this be applied online?

With a little bit of independence but structured so I know they are safe. They must learn about the dangers and experience what can happen but with minimal risk. I apply this to online by keeping the computer in the living area so I can keep an eye on what they are accessing. Again, they have the independence and freedom of the internet but with my structure that allows me to know what they are doing.

  • How do you help your DC(s) make the most of the online world, and become a safe and responsible user(s) of the internet?

Using the best websites I can find for them. Educational websites and children's games give them the experience of using the internet with the safety of child orientated websites.

  • Last time you were choosing your broadband and TV services, how did you make your decision? Was it based on things like recommendations from friends or family, or reviews? Did you buy online, over the phone or go into a store?

Mainly from comparing services and prices online. Friends and family reviews were taken into account but with 5 children it is ultimately price which is the deciding factor!

  • How important is the speed of internet in your household? Do you know what your broadband speeds allows you? What do you know about fibre optic broadband?

Not massively important but can be frustrating when videos or (more importantly) the football lag whilst watching over the internet!

The main thing about the internet is it is something we can't hide our children away from. As parents we shouldn't be scared of it but should tame it's power and resources to give our children more access to information and knowledge than we ever had.

nicctaylor · 12/11/2014 20:40

I talk to my kids regularly about staying safe online and our family pc is in the living room so any online activity is monitored.

cathyov · 12/11/2014 20:50

This is really difficult. Fine when they are younger but almost impossible when older. Try and keep talking to them and get them to show you things on the internet and show an interest in what they have been on.

ellie17 · 12/11/2014 21:31

its about being open and honest for us , helping them feel safe and secure to share and confide in you. I also stay informed of risks so I can monitor online activity.

FrontForward · 12/11/2014 21:59

How do you help your DC(s) be responsible and stay safe in the real world? Can this be applied online?

I have a really open relationship and am fairly laid back so that DD will talk to me. We discuss all risks and she knows she can talk to me about anything

How do you help your DC(s) make the most of the online world, and become a safe and responsible user(s) of the internet? I always encourage her to look things up herself. As above we talk about all risks including being part of that rather than a victim

Last time you were choosing your broadband and TV services, how did you make your decision? Was it based on things like recommendations from friends or family, or reviews? Did you buy online, over the phone or go into a store? Based on reviews and recommendations and price

How important is the speed of internet in your household? Very. My biggest reason for leaving another provider is unreliable service
Do you know what your broadband speeds allows you? What do you know about fibre optic broadband? Aware of it but not in detail

plus parental controls and keeping main PC in the living room

chunkychocky · 12/11/2014 22:25
  • How do you help your DC(s) be responsible and stay safe in the real world? Can this be applied online?
Attempt to get them to use common sense, and yes this can be applied online. They know about stranger danger.
  • How do you help your DC(s) make the most of the online world, and become a safe and responsible user(s) of the internet?
We have restricted the websites they use to ones only suitable for children, but sit with them to check that what they are doing is appropriate.
  • Last time you were choosing your broadband and TV services, how did you make your decision? Was it based on things like recommendations from friends or family, or reviews? Did you buy online, over the phone or go into a store?
Reliable fast broadband. Free TV.
  • How important is the speed of internet in your household? Do you know what your broadband speeds allows you? What do you know about fibre optic broadband?
Very important. Broadband speeds are deteriorating by the day at the moment. I know all about fibre optic broadband and know there is zero chance of us getting it thanks to Virgin Media informing our local council that they provide it to our postcode, forgetting of course that 4 houses in our postcode are not covered (us included) and thus our local council have spent their money providing it to teeny villages but we will never get it.
Tonkatol · 12/11/2014 23:42

How do you help your DC(s) be responsible and stay safe in the real world? Can this be applied online?

One of the main ways I have found to help my children is to be open and honest with them. If they ask a question, or wonder why I am telling them something, if i was to say "because I said so" it would probably encourage them to try and find out what was wrong with it so, without over- dramatising the reasons, I tend to tell the truth. It has worked because, when my 8 year old daughter was about 6, she was playing with a friend at the park, both on scooters and a lady tried to encourage them to exit the park with her. My husband, teenage daughter and my husband's family were all at the park, just slightly out of sight of the exit. My daughter threw her scooter down and ran towards my husband shouting "Stranger danger". No harm came to either girl but the incident was witnessed by someone else and they even admitted that the way the woman had approached the children and spoken with them, the bystander had thought she knew them. In a way, the same applies when my children are online - i they see something untoward, I would rather they call me or my husband to check it or shut it down immediately. I also try to explain the dangers of giving out personal information, or making "friends" online with people they don't know.

How do you help your DC(s) make the most of the online world, and become a safe and responsible user(s) of the internet.

We have four children - 3 are teenagers (19, 17 and 15) and our youngest is 8. Different rules apply to the different age-groups in that my youngest only has internet access at school, on her tablet, or on the family computer. In contrast, my eldest is at uni, so I have no control on her internet usage and all three teenagers have tablets/laptops and smartphones, with access to the internet. There are, however, a couple of general rules which are applicable to all. The family computer is situated in the corner of the lounge (underneath the TV screen). Whilst I do not scrutinize their every movement, I have instilled into all my children that, if I ever see them trying to prevent me seeing a page, then I will make sure I see it and they will not be allowed to go on the internet without direct supervision - as I pay their phone bills, I would also take those away. I did make a naive mistake with my teenage son once - he had a facebook account and, as with the other teenagers who have facebook, I insisted he add me as a friend. I don't go round trying to embarrass them, but want to be able to see what type of thing they are up to. However, I hadn't realised that my son had limited my "friendship" so that I couldn't actually see what he was posting. A couple of family friends mentioned to me that he had been writing inappropriate comments on his facebook (in fairness, they weren't too bad, but he had sworn in one of them). With that, I took his mobile phone away and gave him a very basic phone for emergencies and then banned him from facebook for 6 weeks.

Last time you were choosing your broadband and TV services, how did you make your decision? Was it based on things like recommendations from friends or family, or reviews?

We don't have a huge choice with TV services as we are not in a cable area. However, with both broadband and TV services, whilst I look for the best value possible, I ensure that whichever broadband service I choose, I have the ability to use a content lock. Sometimes these need to be slightly adjusted as they can ban even the simplest site, but at least I have some control on the safety.

How important is the speed of internet in your household? Do you know what your broadband speeds allows you? What do you know about fibre optic broadband?

Whilst I would like the highest speed of internet possible, as previously mentioned, we don't currently have cable in our area, so we are somewhat limited. I did opt for a company that provided unlimited broadband as I would be concerned about how much we would end up paying monthly for going over our allowance.

beehummingbird · 12/11/2014 23:59

Internet block thing and loosely supervise them.

funkyfreks · 13/11/2014 00:00

NetNanny or a similar program is perfect and easy to use, I have a daughter who is 12 so it's becoming more needed for me these days.

MummaE · 13/11/2014 00:55

My DS taught me quite quickly to be vigilant at what they do online. When he was 3 (now 10) i would play on the CBEEBIES website with him. One day, I left my ebay window minimised and went to get a drink, while he was playing a game. when I came back he was still clicking away and we went off to nursery. ater that evening, when I went back to Ebay, i noticed that I had "WON" a rare stamo... for £49.99!!!! well, after a lot investigation, i saw that the time of my bid was when we were playing games, so asked DS and he innocently showed me what he had been doing. Sure enough, he could navigate around the laptop and ebay. After begging & explaining to the seller, he cancelled my bid LOL.

Nowadays, I do not have parental controls as I believe in trust, but they do have to ask me for any site clicks. Once I have okayed Cartoon Network, for example, then they can go all over without rechecking. But if they want to go on another, then they will check with me again.

There are a lot of interactive games out there but I do not trust the person on the other end to be a child (all the time) so I have not let them sign up to these at the moment as I would have to constantly monitor the chat.

I will always supervise when hey are doing research for school, simply because sometimes you do not get exactly what you want, when you tyr your request into a search engine!

I have spoken to them about pop ups and are aware of "bad people" that may be on the internet. They are not scared by it, but understand that avoiding the situation, keeps them safe.

As A Virgin Customer, I am very happy with my broadband speed and coverage. The only thing that could be improved, is my own equipment, :)

VickyRsuperstar · 13/11/2014 02:11

How do you help your DC(s) be responsible and stay safe in the real world? Can this be applied online?
I try to keep an eye on them and they are usually in the living room with me

How do you help your DC(s) make the most of the online world, and become a safe and responsible user(s) of the internet?
I often speak to them about Internet safety, whether people online are who they say they are etc.

Last time you were choosing your broadband and TV services, how did you make your decision? Was it based on things like recommendations from friends or family, or reviews? Did you buy online, over the phone or go into a store?
I usually choose broadband providers online from comparison websites

How important is the speed of internet in your household? Do you know what your broadband speeds allows you? What do you know about fibre optic broadband?
Fast broadband is essential as we are usually streaming from catch up TV

princess4747 · 13/11/2014 08:53
  • How do you help your DC(s) be responsible and stay safe in the real world? Can this be applied online? Not trusting or talking to strangers.
  • How do you help your DC(s) make the most of the online world, and become a safe and responsible user(s) of the internet?
Parental controls and teaching them the importance of not trusting strangers online.
  • Last time you were choosing your broadband and TV services, how did you make your decision? Was it based on things like recommendations from friends or family, or reviews? Did you buy online, over the phone or go into a store?
I phone around A LOT of companys and read A LOT of reviews and recommendations. It takes a long time but it's worth it to get the best packages.
  • How important is the speed of internet in your household? Do you know what your broadband speeds allows you? What do you know about fibre optic broadband? Speed is very important and we currently have fibre optic.
GeorgeW78 · 13/11/2014 10:07

Broadband speed is very important to me and so is the reliability of the service. There is always someone on the internet in our house and of course everything we're doing is of the utmost importance ;)
I think being able to see screens is the best way of being safe online and that's true across the board, my screen's visible to everyone too!

caz123456 · 13/11/2014 10:25

I have 2 daughters aged 12 and 9. I regularly check browsing history and have never found anything to be concerned about. Their school are very good at talking about the dangers of cyber usage, so my girls are very clued up. It is hard to monitor them fully though as they both use iPods in their rooms so I do not actually EXACTLY what they are watching then.

I think I need to think about how I can monitor that usage more...

tishist · 13/11/2014 11:04

Don't have any parental controls set as no need just yet... not using it unsupervised yet either