Hi,
My sister has a diagnosed learning disability and anxiety. She is unable to read and write. Her mental health was in a particularly bad place. she has a financial appointee and a carer. She was out with a 'friend' who encouraged her to get a phone contract in her name but the phone would be for her friend. The shop were aware the phone was for her friend, my sister explained she is unable to read or write, its fairly obvious she is a vulnerable person. The shop suggested they could get the contact and then later on transfer the contract to her friend, this was in 2021.
My mother her financial appointee and carer has just become aware of this via a letter from Lowell demanding £1222.
We have contracted three who refused to talk with us as we could not confirm address, we believe her friend transferred over not the contract but the address and did pay a few months.
I would be really grateful if anyone is able to advise.