My son has ASD and now he’s 16 his DLA is changing to PIP. After we’d talked it through we agreed that I’d act on his behalf. I now need to ring the PIP helpline to confirm that he wishes to continue to claim. I’ve spend 75 minutes on hold tonight only to have my call cut off at 5:30 which is when I assume lines close. The letter we’ve had says he needs to be with me when I make the call. He doesn’t get home from school till nearly 4pm and with my work we’ve got 4 more days to attempt this before they assume we don’t want to continue his claim. When I eventually get through does he have to be there and will they do anything to confirm this? I’m not trying to game the system, just genuinely concerned that I won’t get through to them before the deadline.