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Son has been offered Direct Payments does anyone have experience they can pass on

12 replies

WetAugust · 06/05/2009 19:11

I've been trying to find out how the system works. All i know is that he will have to open a separate bank account just for the direct payments. Should it be in his name or someone else's (his DWP appointee?).

I'm worried that they would count as income and affect his benefit entitlement. He will use the payments to pay a NAS support worker. Will he then be an employer and will he (me as he could not manage the paperwork) then have to start understanding tax and NI implications of employing help?

I'm just toally confused. Any help at all would be so welcome. Thanks

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Graciefer · 06/05/2009 19:34

I can tell you about my experience which may be slightly different as my DS1 who gets the DP's is only 6.

We had to open an account for him, which is where the monthly direct payments go into and where everything is paid for via a cheque book.

I now employee people to be his personal assistants, the direct payments office give you some money towards the initial outlay for this for advertising and interviewing costs, however I didn't need this as I employed people from DS1's school.

The direct payment office sent a lady around for A4E who helped me set up employers insurance which the directs payments paid up front for the first year and which we now budget for out of the monthly dp's for next year.

This A4E lady also helped set up a budget to make sure we knew how many hours we could employ people for and how much we needed to keep back for insurance, holiday pay, national insurance, etc. She also drafted up contracts of employment for us.

We had a choice of going with a local payroll company of with A4E itself (I think?) but choose the local company.

They are excellent, all we do is keep account of how many hours each employee does each month (via timesheets) and phone the hours in at the end of the month, this company then sends me payslips and how much I have to send the national insurance office. I then write the cheques and send them out.

We have an agreement with our staff to pay them holiday pay at the end of the financial year, based on how many hours they have done during the year, rather than them taking time off, as the hours they do are on a very ad hoc basis. At the end of the financial year I telephoned the payroll company and told them how many hours each employee had done in the previous year and they included the holiday pay in the next months pay slips.

It all sounded very daunting to begin with, but actually hasn't been too bad. Keeping up with the timesheets etc is half the battle I think.

Although saying that, I am about do send back my first set of reports/accounts after 6 months tomorrow, which I hope will be straightforward, but who knows?

I must add, that we were offered a 'managed' account, where someone else (from the direct payments office I guess), did all of the above. However we thought we would give it a go ourselves so we kept control and flexibility and so far don't regret making that decision.

Hope this helps a little and best of luck with it!

Graciefer · 06/05/2009 19:35

from A4E and not for, sorry.

kerpob · 06/05/2009 21:36

We have had DP for about 6 months and it is working out well. As Graciefer said we opened a bank account and pay our personal assistant by cheque from it - the accounts are worked out separately for us and we pay a fairly nominal fee for the local charity to do this for us. (This fee is refunded to us as part of the DP). We have to keep timesheets and bank statements with a note of where the money goes, also keep cheque stubs etc. The SW checks this out every few months but aside from this it just works out in a fairly routine way. It is not complicated to manage yourself. Hope this helps - we certainly find the scheme very helpful and it pays for our personal assistant to spend time with our sons while we give our daughter some "special time". Good luck!

meltedmarsbars · 06/05/2009 21:56

We also had to get insurance for being an employer. Social Services set that up for us.

WetAugust · 06/05/2009 23:14

Thank you all very much for providing that information. Perhaps it's not quite as daunting as I initially thought. All the information we've had so far from SS is to open a bank account and to let them know the account number. I think they should be giving son me a lot more help and advice so I'll be tackling them tomorrow.

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saintlydamemrsturnip · 06/05/2009 23:22

Gawd graciefer do you pay holiday pay . We need to meet soon to swap notes!

I find direct payments a total PITA - but only because I am crap at paperwork. Having said that SS hassled me once and I sent a stroppy reply (very princesslike) saying 'excuse me I have had a difficult time recently' and they did back off . Rather embarrassingly I am now over a year overdue in returns but they haven't hassled me.

I do have insurance though. As I understand it there is one insruance company who do it (Fish) and I am meticulous about paying employees.

WetAugust · 06/05/2009 23:58

I've had a good trawl through my LAs website and it's A4E that they use too. I'll call them tomorrow.
Thanks all

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WetAugust · 07/05/2009 17:59

I rang A4e today.
I explained that my son (age 20) was not able to manage Direct Payments himself and that I would have to do this for him.
They asked if I had power of attorney. I said "NO" and they said they could only speak to me if I had it.
So i explained that i was his DWP Appointee and dealt with all his benefits issues.

Got rude response "Direct Payments are not benefits". I knew that.

They wanted to meet son next week to talk to him about Direct Payments and expected him to have set up a bank account by then. I pointed out that son would need me to take a day off work to take him to a bank to help him open an account and this was impossible to do before next Thurdsay as he has Uni end of year exams every day until then.

Got a curt "Oh well - no bank account, no direct payments until he has one".

So I tried to make an appointment after son's exams have finished and he's opened an account - say, the week after.

Got "We'll have to get back to you on that".

They were so rude, unpleasant and unhelpful that i told them to forget Direct payments and look at altrenative means of paying for his support (as I know they can do). that shook them up - presumably because it would involve more work for them.
Still waiting for a call back (promised this afternoon).

Why are these bloody people such unpleasant arseholes?

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Graciefer · 07/05/2009 18:18

Sorry you got such a poor response today WetAugust.

If you get no joy from them, I would definately telephone your Direct Payment office and tell them about the difficulties you are having.

I know the guy in charge of my direct payment office is lovely and always goes out of his way to accomodate us.

Also I am pretty sure that in my area at least A4E is kind of employed to help out people receiving dp's, if they are offering such a poor and rude service, I am sure your direct payment office would like to know.

Fingers crossed that you start to get a more professional and helpful service.

Graciefer · 07/05/2009 18:22

^ By saintlydamemrsturnip on Wed 06-May-09 23:22:32
Gawd graciefer do you pay holiday pay . We need to meet soon to swap notes!^

Lol, I think we gave them 4.8 weeks per annnum (based on their average working week over the year) last year and I think that has gone up to 5.6 weeks per annum this year.

That was already in the contract that A4E prepared for us, although we decided that we would pay it at the end of the year rather than the PA's taking holiday during the year (with their agreement of course).

I am looking forward to Wednesday, is there anything that your DS1 is interested in at the moment?

saintlydamemrsturnip · 07/05/2009 18:39

the bloody tamar bridge! Picture of that and he'll be your best friend forever! My contract dates from pre a4e days which might explain it.

I would complain to ss as well wet- they should not be rude or unhelpful

WetAugust · 07/05/2009 22:24

Thanks everyone. I shall complain. Part of the problem is when they become adults you have to constantly justify your own involvement to every agency your child is involved with.
Thanks again.

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