A few months back, when I was working for Alton Towers, I went to their marketing department because I had an idea.
When me and my friend H visited together, she'd not been, I'd never been with a wheelchair user. We had questions and we had to learn as we went. So I suggested a DVD that people could request and have posted to them. It would take you through all the rides, where you queue, how you physically get into/onto the ride, what would happen to a guest with SN if there was a ride evacuation etc. Also looking at things like parking, getting wristbands to use the exits, getting tickets, where to eat, first aid, toilets etc etc the list could go on. They seemed to like the idea actually.
They said they'd think about it but it'd all come down to money . But, I based the idea on my one set of experiences, how many others would like something like this??