I was talking about disabled loos on Friday night.
Myself and DH went out for a meal with a few staff and members from the PHAB club he volunteers at, after the lovely meal (we very rarely go out as a couple but as it is our anniversary on Tuesday, we managed to get a sitter for a few hours) we got persuaded to go into the club next door, we havent been in a club since before DS1 (5) was born.
Anyways one of the young women who is a wheelchair user forgot her radar key, so asked a member of staff if they could get one for her to use the facilities. Although the staff were very helpful, the events that unfolded were quite unbelievable. Firstly there were various members of staff, frantically searching for a key for around 10 minutes, before finally giving up and resorting to numerous of them trying to open the door with 2 spoons.
The whole spectacle took around 20 minutes before the door was finally opened, during which time the poor woman was becoming more bemused and embarressed by the second, as well as busting to use the loo.
To add insult to injury when she rejoined us, she told us how the toilet was no bigger than a broom cupboard, wasn't really equipped very well and how there was no mirror.
It struck us on how many companies obviously just do the bare minimum to meet legalisation and nothing more. This was particularly noticable in this club, as all of the other toilets were sparkling (I must admit this was quite a novelity for me, things certainly have changed since my clubbing days), with no queues, plenty of loo roll, an attendant at the entrance of each loo to make sure standards are maintained and fancy decor.
It was evident this club was trying to do everything it could to make sure it provided a good experience for it customers, however it was sad to think that they didn't see fit to extend this good practice to ensure that it customers with additional needs had just as much of a pleasurable experience as the rest of its customer base.