Avoid making any kind of assumptions
"They love music don't they" being one, and going straight to the SN toy cupboard and bringing out some nice flashy lights being another - yes great, and the people who do it mean well, but they won't actually help us. Sit for a few minutes and listen to what we need instead.
It is far more helpful for someone to ask me "what can I/w do to help?" than for someone to bustle in and try to take charge.
On a busy ward, it can be difficult to take the time to do this, but sitting for five minutes and letting me finish the explanation I need to make rather than rushing in "helpfully" with misguided reassurance after the first couple of sentences is great.
It is also really really helpful to have the same nurse for several shifts in a row. Drives me potty when I get a different nurse each day "because we all want to learn from you". I get very tired with a child in hospital and I don't want to be a teaching tool every minute of the day.
Oh, and as a student nurse in particular, please introduce yourself AS a student. I am more than happy to talk to students (most of the time), but there's nothing worse than finishing a long and complicated request for a particular kind of medication only to be told "oh, I'm the student, I'll fetch the nurse". I know there are different uniforms but when I've had no sleep for three nights I'm probably not focusing on what colour tshirt you're wearing.
This sounds negative. It isn't meant to be. Things which I do always find useful are - staff on the night shift smuggling in cups of tea for me, and staff on any shift who come in and tell me "I will have 20 minutes free in about an hour, would you like me to come and sit with your daughter?". That's really excellent.
Oh, and if you're responsible for my daughter's medicines, keep the painkillers coming on time. And the anticonvulsants. I know we aren't the only family on the ward but there's no excuse for being late with pain relief. And late anticonvulsants will cause my daughter to have massive uncontrollable seizures - you really don't want to have to be dealing with that on top of everything else!
The nurse who tiptoes into the room and puts tissues around the edge of the bin to stop it clanging is quite a bit more welcome than the one who marches in shouting at midnight too...
Listen to the parents, they are the experts. If I tell you dd is fitting, believe me, even if it doesn't look like what you think a seizure should look like.
Enjoy the course!