I came across a website the other day (early years support) and they have some great material to help mums and dads new to 'special needs' with all its new jargon and procedures. It explains in easy to understand language who people are, what they do, who you can get in touch with, what funding you are entitled to, a fantastic 'developement journal' and a 'family file' to keep letters/appointments and scraps of paper in. And loads of other very useful info. ALL FOR FREE! Its lovely quality stuff, and it arrives quickly. I have found it immensly helpful.
heres the website