A close friends' daughter has just been diagnosed with Cerebral Palsy. When she told me I didn't know how to react as I didn't want her to think that, at one end of the scale, I was belittling her lovely daughter's problems or at the other end of the scale, being horribly and inappropriately shocked at the label. So I just sort of said how sorry I was that the diagnosis was what it was but that didn't feel right either. We had a fairly long chat about how she's doing.
I'm going to ring her in a while to see how she's feeling today but am sensitive to the fact that she might be feeling a bit fragile and the last thing I want is to say something that might hurt her.
Any thoughts on better words to use? It's not that I am trying to be particularly pc about the words, just that advice on how to approach this sensitively would be greatly appreciated. BTW I have no direct experience of special needs situation so this is from a completely uneducated point of view.