I am having terrible trouble with DS's orthotics service. Following a whole bundle of inefficiencies, mistakes, incompetencies and misfortunes, we are in a postion where:
Ds has grown out of his current pair of customized Piedros - he has been complaining of tightness all this week.
We are waiting for delivery of a pair of sandals (supposed to have them for summer, in addition to boots, not as an alternative)
The sandals will arrive on Sept 30th - but I know they do not fit properly - for a start they are both the same size, whereas DS's left foot is 2 sizes smaller than the right. They will be 'ok' for part-time wear during our 4 week family trip to the tropics in Oct.
A new pair of boots is destined to be ready for Nov: but I realise that the orthotist took no new mould or measurements for this pair - just said a size bigger. Usualy there are detailed height measurements, a cast of his foot for the insole etc. (last done in April) So I doubt the new boots are going to be ideal.
Today, Ds is wearing a R shoe from a pair of Clarks bought in the high st yesterday, and his customized Piedro boot on the L.
We have insisted on an emergency appt today. DS wears split size Piedros, has a specially made insole in one, and a lift.
Realistically, what is the quickest timescale they could get thse supplied and made? How could the process be speeded up (am prepared to consider anything - priavte, driving length of country to fetch boots, anything!),
and what should I say?
These boots are not just footwear, they are treatment. Without them, his foot will revert and surgery will have to be repeated.