really angry with a shop today

[kreamkrackers]

going around this shop and they had all their stock out ready to go on shelves. they could see i was struggling going around with the double buggy but they all stood at the front watching me move everything around. i got fed up of them watching me so i walked out but as i was walking out they spoke amongst themselves saying the older one doesn't need to be in a buggy now.

ffs she can't walk. i'm so angry with their attitude just because she isn't in a wheelchair doesn't mean she's not disabled. i really wish i'd said something back but i was so shocked at the time i just carried on. now i'm thinking of making a complaint but to where, the main company's office? or the council?

i used to go in there a lot but since having dd2 who still isn't very good when we go to busy places (she hates crowds and loud noises) i try to just go to a shop that sells everything we need. this shops a bit cheaper for toileteries and has more choice so i thought i'd go in there today but never again.

agree with Fio. sorry you were treated so badly.

I would write to the shop suggesting they educate their staff about the varying needs of their customers. Some people are just clueless, and a little education goes a long way. I'm sorry to hear you were made to feel upset by these people's ignorance and general lack of consideration for others. x

I'm sorry you have been treated so badly. You shouldn't have to explain yourself, I'm so glad my double buggy days are over for now. It always seemed to be the slightly cheaper shops that were worse and a nightmare around xmas when shops put a random big box of wrapping paper in the middle of the aisle. If you're feeling up to it you could write a letter as those particular staff need to be educated so no-one in your situation goes through this again.

this happened to me in matalan once when dd was in her wheelchir I did complain. but the manager took no notice. dd has never been in the shop since.

I would write to the manager of the shop, and to head office. I know how difficult it is without a dubble buggy, without people being horribly rude.

I saw a member of staff in Virgin behaving appallingly to a young person with learning difficulties (rolling eyes, swearing under her breath, being really short and rude with him). I completely lost it- went all growly with the manager - they must have thought I was insane (I was shaking I was so angry). I came back home, composed myself and wrote to head office. Had the most ridiculous letter back about how upset the member of staff had been that her actions had been misinterpreted and how much she loved people with disabilities. Haven't shopped in that branch since.

write to them, name and shame in the local paper, write to head office.

we have a little section in our local paper - ticks and crosses - and they have no problem with naming and shaming shops or companies whose customer service leaves a lot to be desired.

I get funny glances all the time. My ds1 is 5 (and tall). He has cp and although he can walk, he gets tired quickly and his splints are uncomfortable. I have a double buggy with ds2 sitting in one side (1.5) and my dd (3) walking. Its really funny to see people looking and you can imagine them thinking "look at the silly mum still pushing her big boy around, why doesn't she let him out to walk". I am past caring now but sometimes I do feel like holding a banner saying that my ds1 is disabled.
I would go in the shop, ask to speak to the manager and say what offending comments you heard from the certain member of staff, and then I would suggest some staff training and lessons in manners are needed! Some people are so friggin rude!!!