Thanks all. Frazzled I agree 100% with WhoKnows about the file.
An extra spin on it: if someone calls, and says something relevant, then make a note, at the time, and send a confirming email as soon as you can after. So, Example: dc reports a minor bullying thing and you call to find out about it. Th email might read 'thanks again for your help on the phone clarifying the incident today. I'm relieved that it was name calling and not hands-on and was not very serious, but glad you will be putting it in the incident log all the same so we can keep an eye on things'.
AND if you can manage, keeping a diary of examples at home, both good and bad, is great. A friend told me the other day that her son uttered his first ever word on Christmas Day aged four and said 'Cranberry and Mustard'.
Equally, people keep notes of melt downs, near misses, broken nights etc,
All this is useful when you are in a meeting to give clear evidence eg 'my son sleeps through the night only on days when he has been at running club. The other nights he wakes at least once, and bad nights happen about once a week, when he wakes at least 3 times and bangs on all the doors'.
Otherwise you can come out having mentioned broken nights and leaving the audience unaware of the difficulties for the family, and a possible solution.
I hope I making sense here, but a few key examples can have great impact and be very persuasive.
bbkl fingers crossed for the last bit of the assessment.