They didn't even let us know when our panel hearing was; never got back to us about what was agreed (I had to keep calling)...then they never put it in writing.
We then got an advocate involved to see if she could get them to communicate and they've ignored her email as well.
If they never communicate with us, how will we ever solve our situation? I know they can't just ignore us--but that's exactly whats been happening for the past 24 months.
Has anyone else had experience of this?