Evening,
I put in a complaint against a darn shifty solicitors firm with the Legal ombudsman, the firm claimed they sent me a letter in April, however I have only just clapped eyes on this letter when the investigator emailed it to me today and the investigator has accepted this letter.
The letter is not even on company headed paper, nor signed. I asked for the investigator to show me proof that they did indeed post or email the letter, she says the firm are not required to show proof
Im thinking huh!?!?! how does that work, so basically the firm can rustle anything up (on plain white paper by the way) and say "we sent this" yet I am expected to show evidence that emails were sent, etc..
I said i had a conversation with the partner regarding the partner saying she would take over the file, partner said no such conversation took place and the investigator did not accept this conversation took place as I do not have evidence to back this up..am I missing something here?
Any help would be good here as I am sitting in front of my PC with the kids wondering why I look so confused, lol
thanks