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Neighbour complaints.

24 replies

fanjoforthemammaries7850 · 15/08/2013 21:36

This could be long, I'm afraid but I would really appreciate any advice as am stressed out.

DD is an appalling sleeper. She often is up between 1 and 4am singing bouncing and playing. She used to have night terrors,not so much now, but still cries for us in night sometimes if she needs nappy changed/duvet put back on etc.

We had 2 years of sleep counselling which helped with settling but they eventually gave up as they said that was just how she was and we had to just leave her to it unless she was upset.

Melatonin didn't work. She now has Phenergan to take twice a week which helps but doesn't stop her waking.

We live in a first floor flat.

We got an email from the upstairs landlord in March saying their tenants had complained about DD banging and crying. We apologised and said we were always up with DD when she cried (we have a baby monitor) were doing our best, but DD has severe delays (she is like a young toddler). We even sent a copy of paediatricians letter outlining her issues and saying she had a severe sleep problem.

DD's room is empty with nothing but beds. We can't sleep in with her as she then stays awake all night.

We also discovered DD was banging in her wardrobe sometimes and blocked it off. We basically stopped sleeping at all for half the night as we were so alert for any noise from DD. The tenants said they had not realised DD's issues and understood we couldn't do much.

I thought it was over. In fact the tenants and their parents were exceedingly nice to us after that if we bumped into each other.

BUT..I was just checking an old email address that I have not used for ages..and found an email from landlord again dated May.

It basically said that the tenants had been disturbed 3 times by DD crying and it was "like a horror film" and had suggested to landlords they wouldn't be able to get tenants once they left.

Landlords said they knew we couldnt do anything more and DD 'couldn't help it' but they wanted to sell but were worried they'd have to declare the noise disagreement, so wanted to check if we fancied moving, since they thought we might prefer a house with a garden for DD. they said they 'knew this was a cheek'.

I was furious at them describing DDs noise as 'like a horror film' and basically telling us to move..although I do sympathise with them to sme degree and know they have a right to sleep.

But we are totally doing all we can. We can't afford to sell and buy a detached house here and are very settled here.

I also feel complaining about a child crying is somewhat OTT.

Apparently the landlord told DH recently they had only had one complaint of 'soft banging' recently. Which to me frankly seems a bit nippy. He said they are getting new tenants.

So far so good but I assume the new tenants will occupy the room above DD..at the moment no one does, so complaints may happen again.

My questions are..what else can we do?

What can they do to us? Police and council couldn't make DD quiet even if they tried. We are both owner occupies.

How bad could this get for us? Surely DD is protected slightly in law?

Am just worried for future. It's bad enough for us with DDs lack of sleep without the extra worry.

Any thoughts at all would be welcome.

Community nurse basically told us to tell them to get lost and buy a detached house if they don't like flat noise. But obviously that is way too harsh to say the least.

TIA

OP posts:
cansu · 15/08/2013 21:43

God I sympathise. This is one of my biggest worries as we had neighbours who used to complain about ds who also used to get up at all hours, and bang and shout. I think you have done all you can. Things improved for us when ds started sleeping better but that really only happened with meds. He has melatonin and also a small amount of something called alimemazine which helps to keep him asleep. Is there any way you can change meds not really for the neighbours so much as for you as I remember both how upsetting and stressful it is to know neighbours are moaning about you whilst being bloody knackered all the time.

fanjoforthemammaries7850 · 15/08/2013 21:49

I think the alimemazine is similar to the Phenergan (promethazine) she has. We were told that if she took it daily the effects would wear off which is a shame as it takes the edge off the hyperactivity in night.

We found melatonin made her worse as if she goes into deep sleep early she is wide awake at 1am. Neurologist and GP said they couldn't do much more.

Am pretty sure she has ADHD and wonder if treating that would help but they are hesitating because of her learning disabilities.

Might go back to them and ask for more help,thanks

OP posts:
AgnesDiPesto · 15/08/2013 22:16

the landlord could put in extra noise proofing to his flat, or potentially you could ask the council do to this to your flat under a disabled facilities grant. The council could also consider something like a safespace under DFG but obviously that would only help with banging around, not crying.

All that could happen is the neighbours could complain to the council about noise nuisance, council would be forced to investigate and may put in noise monitoring; but noise from a child is generally just considered part of normal lifestyle so its extremely unlikely the council would find it to be a noise nuisance especially when the child cannot help it and the parent is doing all they can.

So yes you are entitled to tell any new occupiers to go live in a field if they don't like the noise.

fanjoforthemammaries7850 · 15/08/2013 22:30

Thanks, that is helpful, it is what I suspected and helps to have it confirmed.

Wouldn't want to tell them to live in a field as I also wouldn't like to be woken at night but it's good to know we probably can't be prosecuted.

OP posts:
JJXM · 16/08/2013 09:28

You can't be prosecuted nor can environmental health even act. The noise of children is considered part of society:

'The council's view is that children are a normal part of our society and that a degree of tolerance and understanding should be shown.'

Add this to fact that your child is disabled then if the council even intervened they are getting into murky waters with the Equality Act. all your neighbours can do is complain to Environmental Health - if they send you a letter - then send one back explaining the situation with copies of your DC's dx letters or DLA award if there is one in place. With the steps you have taken to minimise noise, I imagine it won't go any further - but it could make neighbourly relations awkward.

It's unfortunate for your landlord that he is trying to sell the flat but not really your problem - your DD is your main priority. Noise is one of the problems of living in a flat - maybe you should suggest any potential viewers go for a house with a garden Grin

fanjoforthemammaries7850 · 16/08/2013 09:38

Thanks..that is reassuring.

I am hoping next tenants might bemore understanding.

We are considerate and understand its awful to be woken but they complained about DD crying 3 times in one week (for 5 mins max) and a one off episode of "soft banging" over 4 months so I don't think they are the most tolerant and laid back of people.

OP posts:
Bluebirdonmyshoulder · 16/08/2013 10:12

Suggest to the landlord and pretty much all adults are aware of the existence of that natty little invention called 'ear plugs' and presumably are able to purchase same if they feel they need them.

And tell him to never ever refer to your DD as something out of a horror film again. And yes, he has a fucking cheek so fuck off.

Grin
fanjoforthemammaries7850 · 16/08/2013 10:13

I sooo would have said that if I had received that email at the time it was sent and not stumbled on it a few months later! Grin

If they do moan again I am now well equipped with a reply!

OP posts:
inappropriatelyemployed · 16/08/2013 10:24

Sorry to hear you are going through this Fanjo. I think you've been given excellent advice but I can understand how much it hurts as DS can get very loud and stressy and I am always conscious of what neighbours think.

Maybe worth getting off on the right foot with any new neighbours just by introducing yourself and keeping it friendly.

But whose to say the new neighbours won't be up all night or play their music loud on Sunday mornings or talk loudly or create any other kind of intrusion.

Don't feel like you're the only person who may create 'living noise'. We all do and you shouldn't be made to feel like you are a hazard to others.

Good luck

fanjoforthemammaries7850 · 16/08/2013 10:48

Thanks.

Strangely the current tenants have been SUPER friendly and nice to us recently, but were just stabbing us in the back with all the complaints..!

I hope they aren't up all night or will tip me over the edge sleepwise and we won't have leg to stand on! :)

OP posts:
JJXM · 16/08/2013 21:30

If they do play music at unsociable hours, then I would encourage DD to express herself through sound - maybe a drum kit!

It's so crap that our families have to deal with all the stress and heartache a disabled child brings without the rest of the world making us feel awkward over noise or bad behaviour in public.

fanjoforthemammaries7850 · 17/08/2013 07:51

Sounds good..DD would love the drums Grin

OP posts:
Momofthreemonsters · 18/08/2013 00:58

Hi I'm new to this board but have had the same problem about my ds he has asd I moved into a house 3 months ago with a private landlord and there has been neighbours complain about his noise and I've been stopped by one twice whilst out shopping which has really upset me as this is our 5th move in 4 years! I've explained about his asd and ADHD to every one but no one has any understanding. These children can't help being this
Way it is society test should have more of an understanding x

ArthurPewty · 18/08/2013 08:23

This reply has been deleted

Message withdrawn at poster's request.

fanjoforthemammaries7850 · 18/08/2013 10:10

Thanks that is good to know..will ask about that

OP posts:
sickofsocalledexperts · 18/08/2013 17:59

I have a pal whose boy takes strattera each night for ADHD - similar to ritalin. But as well as treating the ADHD, it also gets hom off to sleep very well as it is drowsy. Worth investigating perhaps?

fanjoforthemammaries7850 · 18/08/2013 18:05

That is something I have wondered about.

Neurologist was going to speak to a colleague who knows more than him about ADHD in children with learning difficulties but hasn't got back to me.

I need to chase that up :)

OP posts:
GameSetAndMatch · 19/08/2013 19:40

I got mine for disability discrimination. Id told them that DC has problems, and nothing Id do could change that.
I in fact told neighbours to complain so the council would finally take me seriously (letters about DCS condition just wooshed over their heads) and either rehouse us to something more appropriate for DC or to shut the neighbours flapping noise up as it was their noise setting DC off in the foirst place yet THEY complained about DC.
we ended up having to move as neighbours then made life hell for us after they were done for disability discrimination- in this world its alwasy disabled people who are the nusance, not ''normal'' people, you know.

if you rent flat, OP, can you move? or ask lanlord to maybe pad out room?

fanjoforthemammaries7850 · 19/08/2013 19:44

We own the flat :(

OP posts:
fanjoforthemammaries7850 · 19/08/2013 19:44

Not sad to own it ..but it's not so easy to sell and we'd have to pad it

OP posts:
GameSetAndMatch · 19/08/2013 20:10

ypu should be able to ask for help to pad /soundproof room with a disabled grant.

what about peopleunder you? do they have a problem?

fanjoforthemammaries7850 · 19/08/2013 22:01

Thanks, will look into that. Woman downstairs never complained and was pleasant to us. She has just moved out tho and will be renting her flat out soon

OP posts:
WandaDoff · 19/08/2013 22:18

We have the same problem with DD, she has Autism, she's just 4 & she is just extremely loud ALL the time.
Squealing, yelling, banging & throwing are all specialities of hers.

We are council tenants & the downstairs neighbours own. They've really been fantastic about all the noise & I feel awful about it.

Anyway, to get to the point, the OT has referred her for a SafeSpace. We are getting charity funding for it, again organised by the OT & will be getting it pretty soon. We've got the plans & can't wait.

Would something like that be of any use to you?

ProudAS · 20/08/2013 18:35

Don't forget that some people are hypersensitive to noise due to disability (autism for example). What if that applies to the neighbours?

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