I thought (hoped) we would be approved, listed a few things as suggested by everyone i've spoken to about it, on here and in person, thinking id be happy if they only agreed to one thing...
unfortunately, they refused our application
we are well below the income (under £15,000 between us actually) receive CTC, WTC, DLA & CA....but 'don't meet the criteria' the letter said.
Am I missing something obvious? or just being silly to think we would be eligible? anyone else in the same boat? or know much about the criteria? 
(should point out we never had a visit or call either, just sent in the application, and got the refusal letter a couple of months after)
Thanks in advance 