GP Receptionists

[winnieangel]

Ok, me again but need to rant. Why do GP receptionists need to be so rude? Not all of them, but definitely a significant few. The tone, lack of friendliness or warmth, the looks. 30 min in sweltering reception, DS v stressed, brought on a seizure (in front of GP as I was explaining the effects of prolonged stress, beautifully times!). I'm so wound up, !

Some of them regard ourselves as Very Important Gatekeepers, unfortunately. I've had some awful encounters at some practices (thankfully, not this one!, though don't get me started on some of the GPs)

I find the receptionists at my surgery are generally lovely,bar 2 (out of the 6). 1 is useless and never listens to a word you say so offers you apps on days or times you've already said you can't do or will repeatedly try to get you to see a nurse when you've stated you HAVE to see a gp. And the other one is just rude and if there's no apps that day she will tell you to go up as a walk-in patient (my surgery is also the local walk-in centre) instead of looking up the next available app if you refuse to tell her WHY you need to see a dr! Nosey bitch! She hung up on me last time because I told her its none of her business why I need to see a dr,her job is to answer the phone and book people in,not to pry into patients private lives or medical problems

I find them very disrespectful! I told one once that she was when she asked me a stupid question as if I was 6!!

i find the GP's as bad, one writes the prescription before your bum touches the chair, one never ever remembers that Dd3 has Asd and treats me like an anxious parent and her as an awkward child The 3rd is nice and helpful but you need to know a fortnight in advance that you are going to be ill as he is sooo booked up.

I actually took Dd3 to the walk in centre and was treated with respect and she was treated really brilliantly by an really nice nurse practitioner. I would definietly go back there as a preference to the GP.

Its not right though is it??

The ones in my surgery are lovely!!!

They always fit ds in if he needs to be checked over and when pre booking an appointment they go the extra mile and try to book something at the end of surgery so the waiting room is quieter.

Not all surgeries are the same - there are some good ones about!

It's definitely not right when receptionists as what's wrong. On the whole I have not had any problems with attitudes towards my disabled DS4, but sometimes, like today, a little warmth would have gone a long way.

Oh, and all these signs about zero tolerance, can we wear a sign saying we have a zero tolerance attitude towards stroppy receptionists.

Our surgery have always been great with all the dc.

2 of the 4 receptionists have very cats-bum faces, I used to think (pre-kids) they simply didn't like me. But after years of them being quite helpful and never batting an eyelid at my screaming SN brood, I realise they just naturally look like that

I think the key is to be very direct. When I am attending with ds, I announce that he has severe learning difficulties and behavioural problems and we need a room to wait in. This usually results in quick service especially if ds chooses that moment to shout loudly and alarmingly! I have similar problems tough with the dentist who always keep me waiting 20 mins even when I book the first appointment! Drives me mad!