I have to vent about this here as I would get nowhere by venting at the magazine!
Serves me right for buying/reading what is not actually a very good mag after all (Spirit & Destiny). There is an alternative-type problem page featuring a letter from someone who works in an additional needs office of an LEA and whose job is to 'get special needs children the help they need in school...'
I think she needs to look for another job! With her attitude I doubt she has the desire, let alone the ability, to help SN children ahchieve anything! She is appealing to the white witch lady (whose page it is!) to help her improve the 'negative atmosphere' in her office where she and her collegues have to spend all day everyday dealing with parents "who clearly think the world revolves around them..."
I SO wanted to say this person.. "excuse ME!.. but you might like to consider that most of the parents phoning your office are doing so because the child's needs are failing to be met... and may well have been for some time.. and they are probably stressed, upset and knackered, not just with dealing with their childs additional needs 24/7 but also because of the fact that they have to FIGHT tooth and nail in order to get their child provisions which are their most basic entitlements.. and often written very blackly on their statement for all to ignore!
We don't think the world revolves around us or our children.. we'd would however like to be able to revolve with it in the same fashion as everyone else!! 
Thank you. Big sigh :)
(By the way, the white witch suggested lemon juice wiped over the desks (!). I personally would like to ram several lemons up the letter writer's a*rse. That should banish her negativity nicely!
)