the background to this is mumsnet's poor handling of the complaints about indigo bell's posts.
Of course many complaints will be lodged with mumsnet along the lines of "X - by claiming to have succeeded in doing such-and-such, implied that I am a bad parent and I am hugely distressed". I'm sure every single one of us has interpreted a post as a criticism of our own approach.
The mumsnet guidelines, however, and mumsnet's response to such complaints, should be an extended paraphrase of Helen Fielding's immortal words:
"No one is thinking about you. They're thinking about themselves, just like you".
A reminder that apparent rudeness/criticism probably just reflects the Helen Fielding law might have the happy additional effect of reducing the number of reports sent to MNHQ in the first place.
We used to face an analogous issue in Freecycle: accusations flew about resellers, rudeness, etc.etc. Getting involved ourselves always led to disaster. Whereas a gentle reminder that our moderation role was a limited one and that it wasn't our place to enquire into our member's ethics based on internet posts was enough to help complainants shrug and move on.