What Claw said.
I'm sorry you're being sent into a labyrinth of fog, but it is fairly common. What is worse, it is completely different depending on which LA you are in. Worse still, that two people from the same LA can have completely different experiences.
Worse even still, provision is fluid, and funding streams disappear and then reappear somewhere else in the form of a pilot which the people supporting you may or may not know about.
And finally, many LA's are in a permenant state of reorganisation and cuts and with the justification for redundancies comes the redefining of the remit of departments, with just not enough staff to train the remaining staff in other departments about the changes.
Confused?
With all of this comes quite severe and often agressive defensiveness, both of roles, jobs and above all funding.
In that context, often, social workers come to you with the remit of finding justification for nothing, or perhaps something that already exists but has nothing to do with their own budgets so they can pass the buck, or better for them, something that costs no-one anything but for which they can take credit for some kind of improvement i.e. 'I supported x family in keeping up with their bill payment by threatening them encouraging them not to keep unopened post in their porch - can I have a tick and keep my job please?'
Sometimes, social workers are used by LAs/schools to bully parents out of complaining about education provision. Usually, social workers see through this and close the file as quickly as it has been opened. Sometimes, social workers see it as a quick win, as in the example above. They get a family on and off their books quickly which they take the credit for to justify themselves/their departments. Sometimes, with lack of time/resources, the social worker will instead take the side of the 'reporting' agency i.e. school as they just don't have the time, inclination or are too risk adverse to fully investigate a parents story, or any implication that reporting agency is in the wrong.
There are a lot of us that have an incredible amount of experience in dealing with agencies, including social services, both on the receiving end and in delivery/within LAs. I'm sorry some of these posts scared you, however, reading them back I thought the posts were very tame considering the experiences of some and more cautionary than scaremongering.
Use the experiences and expertise here. Where there are commonalities in the systems and pitfalls they'll be known and many of us me anyway need to feel our experiences and tough times haven't been for nothing if others can benefit.