Why do they send letters on a Saturday - always?

[appropriatelyemployed]

I have spent about 10 months battling the NHS S&LT about a variety of things.

After meetings, letters, emails, the matter was investigated.

I was told two weeks ago they were sending a letter from the Chief Exec. I knew it would arrive on a Saturday and it did.

I just wonder why they do that. Do they think we won't respond because it's a Saturday? They just have stuff waiting for them on a Monday? I do find it bizarre.

Obviously the response was codswallop

I think that they reckon that by Monday, the initial response will have faded, and that you will be calmer in dealing with them...

bloody irritating though.

But then they have emails waiting for them on Monday!

I have moved beyond getting annoyed to a transcendental state of acceptance called 'keeping your powder dry'!

I get the feeling this organisations can happily spend all year soaking up ranting emails and letters and tying you up in hoops (and meetings).

I suppose it keeps public sector management in fat salaries they wouldn't get in the real world

I find a planned communication slept and reflected on has a much bigger sting. An immediate response would give them an opportunity to receive an irrational communication they coukd use against me.

AE, they probably charge overtime and time off in lieu to correspond once a fortnight with you. You probably have your own budget code.

I have sent a one line response asking if this now constitutes the end of 'local resolution', something they have deliberately avoided saying for 8 months because this enables you to go to the health service ombudsman.

I hope so.

I'm not putting any more time or energy into them. I received a letter apologising for DPA breaches a month ago and the Chief Exec now says there weren't any. Well, I'll just ship the kit and kaboodle off to the ICO. Paperwork is all there and prepared because of the complaints process.

They make you jump through hoops and you can't say no because you look unreasonable. Well, I've been reasonable and there's nothing more to be said - to them anyway.

I have had a similar nightmare with the NHS at its taken me two years to realise that when you ask them to investigate you are in fact asking them to investigate themselves, as any government body is.

re the saturday letter, we were always the same, its so that you dont have a knee jerk reactionto whatever they end you.

Yes, I know and that the upshot of them investigating themselves is not going to be admissions that they have broken the law!

It is deliberate. A colleague used to work at a debt collection company - they always sent letters on the Friday to arrive Saturday.

Aah, in the old MN days it used to be known as "The Rule of Davros"! We noticed it years ago and our theory was that they laze around all week and finish everything in a rush on a Friday AND they make sure it arrives when they are out of reach.