When is a complaint not a complaint?

[insanityscratching]

When it's to the ICO So filled in the complaint form and sent it to the ICO. I had an email yesterday thanking me for my email and advising me of the ICO's duties and what was covered and thank you very much and goodbye.
So emailed back questioning whether there was a procedure I had missed with regard to lodging a complaint because as far as I was aware that was the purpose of my email.
Got another email today asking whether I still wanted to complain because I would need to confirm that was the case .
So completing the complaint form doesn't in fact prompt a complaint it gets you little more than an acknowledgement!
Needless to say I have emailed confirmation that I do indeed wish to progress the complaint.More hoops to jump no doubt.

It doesn't get any easier does it?

Pressed post too soon.

Really understand your frustration. Hope you really get a useful response from the ICO.

You'll end up complaining about the Complaints Procedure - that was actually one of my formal complaints against the LA i.e. the failure to follow their own published CP.

My dad complained about the hospital complaints policy, which agreed he was badly treated but refused to take any action to rectify it for him or ensure it happened to no-one else

Well my complaint to ICO was because LEA wouldn't answer my FOI request. I think they thought I'd get bored waiting tbh. So to receive an email explaining deadlines etc, when my complaint stated categorically that 13 weeks later I was still waiting, wasn't the most helpful response.

Always title you complaint 'FORMAL COMPLAINT' in bold and underlined at the top of the page. Seriously. That way they cannot claim their was any dispute as to whether it was one or not.

Yikes - grammar is shot... there