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Hyde Housing houses - new ones.. Oh I want one!! (+ general defeatist ramble about housing when you can't afford to buy one..!)

35 replies

JESSnutsRoastinOnAnOpenFire · 29/11/2005 15:31

We went to meet a lovely lady who will be DS's respite carer for 1 day a month, this morning. (She was lovely). She has a disabled teenager and lives in a lovely big 4 bed. house that is completely disabled-adapted. We assumed they owned it and it cost a bomb.. but during the course of the convo she told us that it was currently rented (they do plan to buy it) but the rent figure she named was the same as the rent on our matchboxed size council house!

We are waiting to be re-housed by the local authority housing assoiciation because our house is so very very very unsuitable for DS's needs. It is making life miserable. I am not suggesting that ALL out family stresses stem from our housing situation, but having seen that house this morning, I can see that more stress than I had previously considered does in fact come from.. or is exacerbated by.. the fact that we are all on top of each other constantly.. no space to use/store all DS's special equipment.. he URGENTLY needs his own bedroom/specialist bathroon facilities.. we have to carry him up and downstairs constantly to the detrement of our back problems.. there is no space to sit round the table for mealtimes, at least not comfortably. Maybe these things may sound like luxuries (probably not, actually to you folks with SN in the family) but having seen how life for us could be improved by more space and a few disabled facilities, I am not surprised we are struggling in many respects.

The repsite carer's house is owned by Hyde Housing. I have just rung them.. they said - as expected - that we have to be referred by our current housing assoc. on a priority basis. I rang our housing assoc. (again - I phone them often just to try to keep us fresh in their minds not that it helps) and she confirmed that yes, we WILL be referred to Hyde and or/other relevent housing assocs. if we are considered high enough priority and subject to availability. She didn't even want to discuss our points and the fact that we ARE priority.. nor that we have been waiting 2 years and that DS is getting bigger/heavier/more high maintenance all the time. They are so dismissive and always make me feel like scum for enquiring but I make myself do it.

We have 300 points which is on par with involuntarily homeless people.. and I know that makes us 'priority'.. and there MUST sometimes be available disabled properties.. but we have not had one offer.

Just needed a whinge really. I KNOW there are people worse off than us.. and I KNOW we have a roof over our heads... but GOD some space would help us no end..

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NutcrackingXmas · 29/11/2005 15:58

I would say that you need to speak to someone higher up. If you have priority points and still haven't been offered anything then someone somewhere is ignoring you on the list.

JESSnutsRoastinOnAnOpenFire · 29/11/2005 20:27

They just keep saying that there isn't anything available for us Nutcracker.. and we are not in a postition to argue as this is decided at internal allocations meetings. Homeless people obviously need to get far more priority over us.. but not many of them would be waiting for the same type of property.

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misdee · 29/11/2005 20:34

just keep on at them. we almost didnt get this place (3 bedroom bungalow) as the council said we could have a ground floor flat (very rare to get a 3bed g/f flat round here, and no accessable parking)and nothign else. i found out they had offered this place to someone LOWER than us on the list. i kicked up a right stink, went above housing officier to head of housing, gave him an earful lol, printed off loads of stuff about peters condition, highlighting the bits about transplant and sudden death, (we were in a 3 bed masionette with 2 flights of steps), and kept on and on.

the people who were offered this place turned it down as it was too small (1 lady in a wheelchair and 2 teenage kids), so we got offered it on the days we got allocated 250points and were allowed a house on the points as well.

JESSnutsRoastinOnAnOpenFire · 29/11/2005 22:37

Thanks Misdee. I can see I am going to have to get meaner. I am going through a non-assertive phase lately.. haven't got the energy to keep banging on and on about 'our situation' but if you can do it, then I bloody well have nowt to whinge about!

You would think that with 300 points we would get offered something soon wouldn't you?

SJ x

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moondog · 29/11/2005 22:41

Have you got onto your MP/local councillors??

My cousin has a disabled dh and they are in a housing association place which has been specially adapted (room for the electric wheelchair,downstairs bathroom,ramps and so on.)

Social worker-are you utilising him/her??

Teachers,salts,physios??

You need to get everybody on board...

misdee · 29/11/2005 22:41

yes you are. the oneswho shout loudest get heard. go round and look for any empty homes that are suitable, this place was emotyy for months (i spotted it in june, we movced in in august)

JESSnutsRoastinOnAnOpenFire · 29/11/2005 22:59

I have had everybody that is anybody write letters on our behalf and it is the most recent one by the HV (when DH and I were really stressed, in the summer hols) that got our points topped up to 300. Previous to that we had had 210 for 18 months or so.. never one offer.

Yes a social worker is involved.. she is the one that got us assessed by a social services OT who did a very comprehensive assessment on our current situation which got us the original points with the housing assoc.

I haven't gone down the MP route I admit. I do always worry that maybe I shouldn't be kicking and screaming about this because there are probably people worse off waiting as well - in fact I'm sure there are - and they are probably not kicking and screaming. But I have to admit, it's getting harder to cope these days. I can't help thinking a bit more space would make such a difference.

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misdee · 29/11/2005 23:01

it will it really will. within a few mpnths pof moviong here peter become seriously ill. i am so glad we moved when we did cos we would've been struggling and he would've been a prisioner in the old place.

moondog · 29/11/2005 23:08

Make a fuss Jess.
Goo and see the MP.
(My neighbour and friend is our local MP. A phone call from him can really swing things...in the right way of course. That is why we have MPs!!!
Your situation sounds intolerable.)

Mercedes · 29/11/2005 23:42

Put a formal complaint in that they're not doing enough.If you're a priority (or even if you weren't) they should be sending referalls to other HAs. Ask them how many HAs they've referred you to and what the response was. Hyde's complaints procedure has only 3 stages I think - starts at HO level, Director and then finmal appeal.

You'd be suprised by how much stuff gets changed once you start putting in formal complaints in writing as it moves up the ladder of command - lots of HAs don't like the board to know what's happening.

You can also complain to the Housing Ombudsman - at this stage they'll just pass it back to your HA but it gets the ball moving -www.ihos.org.uk there's an on-line complaint form.

You said that it was your local authority housing assoc. Was it a stock transfer or have they set up an ALMO? I know this is very technical but if it's an almo then you complain to the Local Government Ombusdman.
If you post whether it's a HA or an ALMO I'l can get you the correct tel number.

sparklymieow · 29/11/2005 23:47

Well, you will know my main reason for moving out of my unsuitabel house (my nasty nasty neighbours) but we couldn't be move on those grounds, so I put in a medical form and got max. medical points. I got our Social worker involved, the kids doctors, the team at GOS, and my GP. I even wrote to the the MP. We are being moved into a 4 bed house in the next few weeks (hopefully ) which has level assess, a bedroom for each of the kids, a shower, downstairs loo, and allocated parking. The new house is just what we need for DS and DD1 with their problems. Keep on at them.

Tortington · 29/11/2005 23:54

hows this then - why not ask them for aids and adaptaions worth a shitload of next years budget.

speak to someone higher up
always remain calm
ask for a copy of the complaints policy
ask when the audit comission is visiting

JESSnutsRoastinOnAnOpenFire · 30/11/2005 00:16

Thank you. I am going to have to pull myself together and organise myself some time and energy to do what needs to be done.

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JESSnutsRoastinOnAnOpenFire · 02/12/2005 10:54

I have emailed the MP. Will update. x

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JESSnutsRoastinOnAnOpenFire · 02/12/2005 13:28

Email returned. I habe had to make it more professional and turn it into a letter instead (maybe better?) but have had to email that to my mum so print as I have no ink. Will take longer but I think the finished result is better...

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JESSnutsRoastinOnAnOpenFire · 02/12/2005 13:37

This is it.. do you think it's ok? I really hated the 'begging' element of it! Had to make myself do that! As stated, it is not yet a fait accompli so if you think it needs editting, please tell me. I would be really grateful. I have changed the personal details, not because I mind you lot knowing who and where I am, but because I thought perhaps I had better not name the MP or the housing assoc (HA) in a letter not yet sent.

Dear Mr 'MP-Man'

I am writing to you in some desperation. I know you are very busy but I would so appreciate it you could spare a small amount of time to see if you could possibly assist us in any way. I would not be asking if I did not feel we were approaching a crisis situation.

Our problem is housing. We are waiting to be re-housed by xxxx Housing Association as our current home has become extremely unsuitable for the needs of our disabled five year old son. The situation is becoming more urgent by the week.

We have been thoroughly assessed by a social services occupational therapist and currently have 300 points on x HA's system. This puts us on a par with people who are involuntarily homeless. I fully realise that our situation cannot be compared to people without a roof over their heads, especially this time of year, but I do know that living as we are is harmful to us as a family, from both a practical and emotional point of view. I also realise that adapted houses/bungalows of the type we need are not available often, but in the 18 months we have been waiting (this would be longer, but we only moved back into the area in Aug 2003 ? for reasons relating to support for and by my family - and were not allowed to apply for a transfer on health grounds until we had been tenants for a year) we have not been offered anything at all. We have stated as wide an area for consideration as is practical - anywhere between [the town], where we currently live, and [other town]. Further in any other direction is not really feasible as I have to be close to my disabled father who lives in [other town] and who relies on me. We have requested that X HA share our details with any other housing associations that they liaise with.

Our family situation is a follows: We are a family of five; that is, myself, DH, DS Jordan, aged 13, our DD aged nearly 7 and our son Alex, 5. My husband is disabled with psoriatic arthritis. He suffers chronic/acute pain on a daily basis and has been unable to work for some years. DS1 has cystic fibrosis, a serious, life threatening and time-consuming illness, primarily affecting the lungs and Alex, our severely disabled child, has a type of dystonic cerebral palsy as well as other health problems which include epilepsy.

The boys share a room, which under other circumstances would be fine. We would neither expect, nor need separate rooms for the boys were it not for their respective medical issues. However, Alex's needs are such that the stairs are becoming a huge problem. I have fallen carrying him on several occasions, on one of those damaging my coccyx. He is becoming progressively heavier and so the stairs are becoming more of an issue all the time. The bedroom situation also a real issue because Alex has severe sleep problems and this means DS1 gets disturbed constantly at night. This is detrimental to DS1's health and his ability to fight off the chest infections which occur as a result of CF. Lung damage is a primary cause of death in CF. Unfortunately, average life span currently stands at 30 years.

Space restraints mean Alex has to sleep on a floor level bunk (basically a mattress on the floor.. we have no space for the special needs bed the occupational therapist has advised) and we have had to remove every single rung on the ladder enabling DS1 to get easily into bed! This is because despite not being able to walk or stand unaided, Alex attempt to climb up to the top bunk (indeed he will climb anything!) and on more than one occasion, has fallen and hurt himself. He does not have any real concept of danger.

Bathing is also a problem. I have to rely on the assistance of DD, bathing with Alex and supporting him while I wash him. As she is almost 7, this will not be appropriate for much longer. The OT has advised that Alex needs specialist shower/bathroom equipment, preferably in a downstairs environment, with his own, separate bedroom attached. We cannot have our current home adapted as this has been assessed as being too expensive to be covered by the grant which would be allowed for such purposes. Social services and X HA have advised that a move is necessary preferably to an adapted property and then if further adaptions were necessary, this then be covered by the grant.

We have no space to store the large quantity of special equipment that Alex needs daily. My husband also has equipment for use whilst bathing which means that the bathing aid advised for Alex had to be declined due to lack of space. There was just no room for both.

We have to have large dog restraint gates on the doorways to keep Alex safe. This means that Alex, when not at school, is basically 'caged' within our small living room. He finds this frustrating and it further affects his behavior which is always challenging anyway.

The space issue prevents us from having a walker for Alex to use, which is seriously affecting his physical progress and development. All he can do is crawl whilst at home when at school he is able to 'walk' independently because they have the necessary space. I am very concerned about this in particular. The other issues affect us and make our lives harder whilst this issue affects Alex and Alex only. I can see the benefit he gets from independent mobility whilst elsewhere and yet there is nothing I can do. We cannot even use Alex's wheelchair indoors, should we require to and the only place to store it is just inside the front door which is basically a tiny square area at the bottom of the stairs. We have to climb over the wheelchair - (and his special car seat owned by [the county council] for use to and from school) - to get up and downstairs. There have been several accidents. If we were a place of business we would be closed down for sure, due to persistent breach of health and safety regulations! We have no ramps or wheelchair adaptions at all. X HA are unwilling to make such adaptions when we are on the transfer list. Last year they agreed to pave us a small 12 foot area in the back garden for Alex to use a mobility aid on in the summer, but later retracted this offer. We cannot park outside our house as the house is down a walkway which does not allow parking. X HA gave us permission to turn our front garden into a parking area but said this had to be done professionally and at our own expense and so we have obviously been unable to do this. Some of our neighbours park on their gardens without authorisation or a professional drive but we cannot do this as we would be jeopardising the terms which allow us to transfer to another property.

We recently visited someone who is to be Alex's respite carer and she lives in an adapted home owned by Hyde housing. She has a lift, wheelchair storage space, an open plan downstairs living area, larger door ways. a paved area in the garden, ramps, movable wash basins, an adapted bathroom etc etc. I had heard about such facilities but never seen them within a home environment. My husband and I were speechless at the sight of this house because we could not help but clearly visualise how much easier all our lives would be if we had even half of the facilities, or some of that amount of space, to use. I am not exaggerating when I say we are now under immense pressure due to our situation and coping with the medical problems/disability within the family. Our other children are suffering also, as we struggle to cope with Alex's needs in an inappropriate living environment and I fear for the future because I know we cannot carry on like this without someone having an accident due to lack of space/appropriate facilities or our mental health becoming further affected. My husband and I are already on a waiting for counseling to help us deal with the challenging issues we face. We are under immense stress and every professional who visits our house regarding Alex, DS1 or my husband comments on how our housing situation needs urgently addressing. Many have written letters to X HA supporting our transfer application which has resulted in our 'maximum points' allocation but still we are offered nothing. I phone X HA regularly but am told that there is nothing. I don't expect preferential treatment; I know we are just one more family in need within an overstretched system; I understand that but I feel as if the time has come to fight for my family's needs. This does not come easily to me as I am uncomfortable with doing so while we claim full benefits but our situation is entirely due to the three out of five disabled people within the family, a completely unprecedented scenario, which also prevents me, as a healthy person, from working in order to attempt to support us. I am however studying for a degree with the Open University in hopes of a future where I might eventually support us.

Please, Mr. [MP Person], would you look into our situation. I have put off writing to you for many months despite being advised to do so by several professional sources, because I felt that we should wait patiently, but my husband and I are really struggling, in many respects now, trying to cope with the many demands placed on us by our two sons' medical and disability issues and the situation has become virtually unlivable from a practical point of view. You should see us in the mornings trying to get the children ready for school. We get up very early (despite a disturbed night, every night). Alex needs washing/feeding/dressing/medicating (much the same level of care as quite a young baby) in time for the arrival of the taxi (school transport); DS1 has to do physiotherapy and have nebulised antibiotics as well as eat a large breakfast as part of his regime; my husband is in the worst pain of all in the mornings but I cannot physically manage without his help and so we are literally all falling over each other and Alex's equipment in an attempt to be ready in time. Just one aspect would make such a change for the better - and that is more space. Any facilities above and beyond this would be an added bonus to say the least.

If you need further information/clarification, eg names of any of the medical professionals my husband or sons are under, please don't hesitate to ask.

I really appreciate the time taken to read this letter and I apologise for it's length but needed to paint an accurate as possible picture - without any exaggeration - of the difficulties we are having. I would be eternally grateful if you could attempt to help us in some way. I am not aware of any other sources of help or ways forward that I have not already pursued other than contacting the Meridian news desk. I have seen other local families featured in order to highlight similar predicaments but as you can imagine, I am unwilling to take this course of action unless absolutely necessary.

I look forward to hearing from you and thank you sincerely in advance for any time you spend attempting to help us.

Yours sincerely

Sleepy Jess.

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heartinthecountry · 02/12/2005 14:16

Jess - I think the letter is great. If I was your MP I couldn't help but feel you needed a more appropriate place to live.
Lets hope it gets you somewhere.

JESSnutsRoastinOnAnOpenFire · 02/12/2005 18:17

Thanks HITC.

BUMP

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JESSnutsRoastinOnAnOpenFire · 04/12/2005 13:04

Bump anyone? Could really do with any opinions on the content of this letter before I send it.

SJ x

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WickedWinterWitch · 04/12/2005 13:10

I have absolutely no experience but I think it's a good letter. Good luck, it really sounds like a lot to cope with.

coppertop · 04/12/2005 13:15

I'm no expert but I think it's a very good letter and gives a clear outline of all the problems you're having with your current house.

expatinscotland · 04/12/2005 13:22

Don't take this lying down! Get your MP, the press, any welfare advise/disabled rights charity involved. Keep going to your GP about your back problems. Get onto the Social Work department as this is causing you mental stress.

We're here to help! Let us know how we can.

maddiemostmerry · 04/12/2005 13:23

It sounds good to me, you acknowledge other peoples needs but your family have considerable need which really do need attention.

Good luck

JESSnutsRoastinOnAnOpenFire · 04/12/2005 16:58

Thank you Feel more confident about sending it now. I feel almost as if we are not MEANT to send it tho..! I emailed it to my mum as I am out of printer ink (bloody extortionate Dell prices).. but Mum's ran out as she went to print it.. so I emailed it to best friend's DH.. and HIS printer gave up the ghost too! Arrggh.. I WILL get this letter sent!) BF's DH getting new cartridge tomorrow hopefully..)

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JESSnutsRoastinOnAnOpenFire · 12/12/2005 13:19

Had a reply from the MP today; this is it:

"Thank you for your letter of 2 December, which only arrived in my Constituency Office, today about your housing situation. I was appalled by its contents.

I can wholly understand why you are so upset. It is quite unaaceptable that anyone should be froced to live this way and you have my full support.

As you know, housing is a borough council, rather than a paliamentary matter. However, in view of the serious nature of the conditions under which you are living, I will write today, in the strongest possible terms, to the Director of xxxx Housing in order to support your case. I will let you know as soon as I receive a response.

All my very best wishes."

I think this is a good response. Do you think so? I am quite surprised (but not displeased) at his vehemence! (Am ignoring the fact that 'appalling condtions' makes us sound as though we crawling about amongst rats, in our own filth, lol! ) Perhaps our situation really does sound horrific to him. I am unable to be objective anymore.. I just know we can't keep living like this and stay sane/raise happy children. I did have to read back through the letter (as below in thread) to make sure I haven't accidentally exaggerated anything.. but I haven't, that really is how it is... I have told it like it is.

I hope it does soon good.

SJ x

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