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Attitudes towards professionals

181 replies

Lougle · 11/05/2011 17:00

I'm an 'old' face on this board. I used to be quite prolific in posting, then I took a step back...now I lurk.

I have always read the board, contributed and encouraged parents to be proactive and assertive with professionals.

Now, however, I have been increasingly disturbed by the wave of militancy I have seen here. It has disturbed me so much, that on the many occasions I have started to post, I have realised I have nothing to say that will be received.

What has happened to us? As a community, we used to be a body of people who would give new parents, desparate for advice and direction, clear, objective advice. Advice that encouraged them to ask questions, push forward their path to answers.

Now, I see new parents being given what I view to be propoganda. No longer advice alone, but a politicicised viewpoint of Us vs. Them. The Them being health and education professionals.

Thread after thread with the sentiment that cost is the only motivator for professionals. That all our children are being sold short. That nobody cares for their child. That TEACCH is rubbish. That only ABA will do. That you need to FIGHT and you need to attack.

It isn't so.

I am shocked and saddened. I am displaced. I am no longer sure of where I belong.

We spend our time moaning that professionals don't want to work with us. If attitudes are as they are expressed on this board right now, what is there to work with???

OP posts:
StarlightMcKenzie · 13/05/2011 20:22

But that's the thing working that doesn't make any sense to me. The hands of the professionals are tied to a certain extent but they do have choices.

When a professional sees a parent fighting hard for their child and challenging their report they might not be able to support that parent overtly, but they could step aside or make sympathy noises. Why is it so many choose to actively defend the status quo against the parents even when they are unhappy with it?

Is it because their wider picture doesn't want this particular parent to get more resources since their noises demonstrate their child will do better than others regardless and they would not be happy having to give the child of this parent double the time at the expense of a child without such an adrenaline-filled heart-attack-in-waiting-mother?

working9while5 · 14/05/2011 00:06

I can't speak for everyone, only myself.

I've never been in the position to have to make this choice. I've had a mere four instances in my career so far of people shouting at me about provision. The first was when I was newly qualified. I thought this woman's son was doing okay, she knew otherwise. Needless to say she was right. She shouted at me a lot and I started to see him weekly and hardly ever took a break! She was very right. We made lots of progress in therapy and though I haven't been his therapist in four years, every time he gets a new one (his regular therapist since has been on mat leave on and off) he apparently always asks for me. He was the first child I ever treated with dyspraxia and we more or less resolved his speech difficulties, though he still has language disorder and will be coming to my secondary unit soon.

The second was a woman I mucked up appointments for. Badly. I kept forgetting to call her back despite her phoning again and again. I don't know why, I just somehow mucked it up. And I had to eat massive humble pie and, well, again, I dealt with it by looking afresh and seeing him much more regularly and we resolved it.

The third was a woman who was concerned that her son's residual speech difficulties were interfering with his literacy. She was also right, of course.. but I was much more unreceptive to it because at the time, I was really struggling with a caseload of 50 kids with the most severe speech disorders imaginable, all vying for a therapy slot on one day a week (this was my caseload for just this one day). I was "covering" for a colleague who was on mat leave and I'd had just 6 months experience with SLI at the time. I just couldn't hack it really and I know it impacted upon how I handled her anger with me. She phoned me one evening and I was terse and she exploded. When she hung up, I burst into tears. I spoke to my manager and asked could she be transferred. I'm sure that she gave the next therapist an earful about me! Big style!

The final one was a little boy (around the same time) that I missed a referral for (put it in his file unsent) and again, I dealt with it by upping provision.

I don't really know how others deal with it. I guess my response has always been to assume that I need to make it right. But I have never had a "tribunal parent", though I have given IPSEA's number to a few who are unhappy with school etc. But I had my glimpse with parent no. 3 and I saw, in myself, the defensiveness. I know on some level I felt that she was asking the sun, moon and stars because at the time all I was seeing were 3 and 4 and 5 year olds with age appropriate comprehension who couldn't even make a single consonant sound and I couldn't see how, in one session a fortnight, I could do anything to hlep. In that context, I lost empathy for the fact that it was still hard for her that her child couldn't say clusters and confused certain sounds: I just felt... and I am being brutally honest here.. that she was trying to bully me into giving her more than I could feasibly give her. Totally stupid, burn out talk and I view it very differently now I myself am a mum.. but you asked! Wink

The benefit of hindsight is also great. I can see now the variables that led to me being unsympathetic but at the time I was overwhelmed. I had no answer for her, so I defended the All Important Pathway. Which, of course, enraged her. And very understandably so.

If that makes any sense?

mariamagdalena · 14/05/2011 01:13

I haven't posted properly yet as I wasn't sure what I thought.

My opinion of most professionals is that they are overworked and doing their best. But on many occasions their best just isn't good enough. Add to that their services being funded to provide only the minimum, their lingering guilt and grief at being totally unable to meet the huge needs of the most severely impaired children, a desire to advocate for parents who barely function even on a day-to-day level, and a need to guide those who can't negotiate the system. Plus their worries about redundancy, poor sleep, constant hurry, lack of access to the loo and no lunch.

But I am frustrated by people not listening to me, disregarding my son when he complies and punishing him when he can't, and covering their burnout and lack of resources with arrogance, half-truths and patronising nonsense. And by a system which forces me to go cap-in-hand. And when this happens I sometimes vent on here because I know I will get a balance of 'Yes, they're rubbish' and, "Might you be over-reacting?" responses.

Fighting politely with professionals can really help (and in my working life, an open disagreement has often lead to my giving a much better service). But so can respecting their professional training and judgement, and appreciating that they usually go well beyond their job description and contracted hours because of their desire to do a good job and help their clients. What is not acceptable, is for us to accept poor provision because the meagre slice of the country's budget slice allocated to SEN is too low. And we can keep pointing out, again and again, that saving the pennies now is going to cost pounds in the future.

For me, the magic potion would be something that helps to dissolve the barriers and burnout, so that the relevant professional and I can work together to help my son in the most efficient and effective, and very possibly also cheapest and fastest way. Sometimes it works well now, sometimes it doesn't, and it all feels much to random for my liking.

TotalChaos · 14/05/2011 09:40

thanks very much working for having the balls to talk us through things that went wrong with parents to kids on your caseload. and I think working's comments re:language units shows the dangers of assuming that it may be fairer if we meekly take our limited share of limited resources - that resources don't go to more deserving kids, but that lack of overt demand is seen as lack of need.

starlight was your question to lougle re:ASD specific SALT a rhetorical question on moral grounds? IME of a non-ASD specific NHS SALT (v young and inexperienced) she didn't really understand receptive language delay, so much of her observations were incorrectly negative.

StarlightMcKenzie · 14/05/2011 10:31

Blimey, thanks working for your honesty. Are there really more people like you 'in the system'? and if so, are they already there, or do they have to spend the time going on the journey you did to get to where you are in their thinking?

What I mean is, the mistakes that you feel you have made with hindsight were still made by you, with the same honesty and integrety you have now, but with less insight which developed subsequently! ???

If this is true, how on earth do we address this. Isn''t this where a 'group' of parents rather than whinging individuals can make a difference?

Would local client user-groups be of value, or would it just make the work and relationshops horrendous?

'starlight was your question to lougle re:ASD specific SALT a rhetorical question on moral grounds? IME of a non-ASD specific NHS SALT (v young and inexperienced) she didn't really understand receptive language delay, so much of her observations were incorrectly negative'

total I don't think my question was directed at Lougle. It wan't on moral grounds either. I do have strong morals, but these are heavily influenced by trying to get my ds' needs met. I meant the question, really, in terms of what ds needs. I suspect the answer isn't clear though. His progress certainly has been damanged by so called autism experts. In many ways an inexperience but keen SLT with no knowledge of asd might be better for ds than one who has been told that my ds will never learn to read phonetically and needs whole words to be stuck on everything to increase his reading vocab.

TotalChaos · 14/05/2011 10:46

thanks for clarifying starlight. it's a fine line isn't it between learning on the job/having an open mind and getting things wrong - in my instance the salt got it wrong with DS so my experiences with ASD specific salt were much more positive. Interestingly we had the reverse problem with DS and reading - maybe through not having the full DX (his only DX was lang delay with subtle social communication difficulties) - noone was ever prepared to depart from phonics based learning with him, so he spent a year struggling to blend, then pretty much taught himself to read by learning the shapes of whole words.....

dolfrog · 14/05/2011 17:35

TotalChaos
The myth about phonics is promoted by those selling phonics based programs.
The problem started when they were told some years ago that all children are different and so not all children can use phonics to learn to read.
So they have spent the last 10 years denouncing any research or conditions that all children are not the same, such as different learning styles, and if thye even accept that APD exists they will claim that it only affects 0.1% of children, when the Medical Research Council estimate 10% of children have some degree of APD.

The psycholinguistic models of reading have evolved from Alexia (acquired dyslexia) research (those who are about to loose or have lost their ability to read) a good summary can be found in the Aphasia, Alexia, and Oral Reading 2004 although there have many more research paper on with regard to this since.

In neurological terms there are at least two processes involved with the task of reading the Lexical and the Sublexical, as outlined in Neural Representations of Visual Words and Objects: A Functional MRI Study on the Modularity of Reading and Object Processing The Lexical process is whole word recognition which is also related to our comprehension abilities, and the Sublexical is the decoding process or phonics. Some like those who have APD are not very good with the sublexical process and have to rely totally with the lexical process, not ideal but we are not able to choose our options.

you may find my PubMed research paper collections on these issues of some interest, they are listed on three web pages
Communication and Neurology
Dyslexia and related issues
and
Invisible Disabilities

So unfortunately we have to fight the marketing of the phonics industry (including many poorly trained teachers) with research based evidence, of which they have none.

working9while5 · 14/05/2011 21:41

Oh I've made a great deal more mistakes than that, I can assure you. Those were just the ones that parents spotted.

There have been many late/delayed/missed letters/referrals etc. I have a natural tendency to want to do "face to face" (my ABA/get your hands mucky background) but then I find the clinical/paperwork balance gets screwed up and I have accidentally overpromised and underdelivered. I have recently done this again. I think I can do x or y or z in a timeframe but I forget about the paperwork that goes with it - so I saw that this school needed training for teachers, for staff, that the students needed some groups etc and I tried to do it all at once.. and so I started lots of this but the teacher training fell by the wayside and I forgot to do various bits of "important paperwork" like audits/mandatory training returns/statistical reporting and so then I get ridiculously snowed under and stressed and bogged down. I have a long way to go before I am the reliable, solid professional I want so badly to be. Honesty and integrity I am managing, enthusiasm and ideas by the bucketload but there is much, much more I need to learn to really be a good SALT. It's one of the reasons I hang out here, to be honest. There is always more to consider, to learn.

It is a process. When I first qualified, my background was obviously very ABA so I saw the need for it everywhere and thought very behaviourally and probably therap'd behaviourally.. and saw autism everywhere. Then when I started my MSc (four years ago, can it be four years ago and yet I am not finished?!) I learned a lot about SLI and it really rocked my thinking on the diagnostic process with some of the kids I was dealing with, and I started to look at evidence/data etc in a different way and for a time, I went too far in the other direction, seeing SLI everywhere etc. Now those domains of knowledge are more integrated, but I am grappling with adolescent language and psychology... which is still new, still to get to grips with. So I tried to do it all at once because I couldn't quite get a grip on what needed to be done first. I am nearly there now, but it has been a hard slog and there has been some highly ineffective therapy sessions on the way.

Training and reflective practice is bloody everything. You have to keep revisiting, refining, redoing.. again and again and again.. guarding against complacency. I have been so disillusioned, so "what's the point of it all anyway?" about it..

I have heard of someone who is currently studying SALT's attitudes to their jobs. She is finding most enjoy the nature of the work but are tired and stressed out because they feel that a) there are kids who need help who aren't getting it and b) because they feel that the help that kids are getting isn't fully meeting their needs. So there are many in the system like me... you can often find them at conferences trying to find the solution! I am hoping to find some for my caseload at the RCSLT Older Children's conference in London in June programme here

It will be my first time away from my baby for a night! And I'll be there for two!!

working9while5 · 14/05/2011 21:43

And I'll be going on my time and my money so don't worry, the coinage paying for my attendance at either champagne reception won't be coming out of the public coffers Wink

StarlightMcKenzie · 14/05/2011 22:17

That's quite a picture you paint there. I would be truly gutted to know that something I had done as a parent or group of parents could make things even worse for someone like you, - but what do we do? What can we do?

Somehow I can't believe that toning down and trying to be no trouble for people who already have considerable 'trouble' can be the answer. I mean there is the complaints procedure and you can complain about the service but even if you MEAN that your SALT has a crazy caseload and is unable for resource reasons or management decisions, to do anything to help your progress, how on earth can that come across without looking like a direct critisism of the SLT.

I currently have to challenge the statement provision ds' SALT has recommended. I KNOW that she is given a template by the LA. I KNOW that she has been made to make her recommendations in line with resources rather than need. I have been here before. In all likeliness she will be forced to defend her recommendations in a tribunal situation. I feel bloody awful about this as I have come to respect her (not for having a clue what she is doing with ds but being open about that and open to suggestions that she has tagged onto her own recommendations). I feel like I am shafing her, but she is most certainly shafting ds.

I have to pay for an independent SALT who I know will write a very different report. I have to demonstrate that I don't trust her and the reasons for this when on the ground, when we are truly getting the service, I really do.

Whenever I have had a meeting with her (twice) there has been someone primed to knock after 10mins to tell me (not her) that she is very busy and needed urgently in another room. Both times she was genuinely thrown and horrified by this. I do know she is not my enemy, - and yet she is.......

tightrope · 14/05/2011 22:42

strike me down for only having read 1st and last pages...

but if parents are having a hard time with professionals, at least they can come on here and have a moan, let off a bit of steam , and sometimes get tea and sympathy. and often good advice.

i have found that helps me.

Shells · 14/05/2011 23:10

Hi totalchaos - very interested about your DS learning to read with whole words. Can I email you about it? have got your address somewhere from the old 'group'.

working9while5 · 14/05/2011 23:21

I don't think anyone should tone down. Far from it. I don't know if that's what you think I am saying. I'm not. I wish more parents would complain.

Unfortunately, in practice what happens in the complaints system is that it tends to get directed to the SALT as a personal complaint and managers etc just give said SALT a slap on the wrist and nothing is ever done about the root causes that created the problem to begin with (frequently lack of training, lack of supervision, caseload size, crappy policies etc).

Right now you need to get your statement right, do what you have to do.

working9while5 · 14/05/2011 23:27

(PS I was writing more than that about what might work instead but I got distracted by Eurovision!)

TotalChaos · 15/05/2011 08:45

thanks dolfrog for the info and links re:phonics

Lougle · 15/05/2011 10:01

Ok...have been reading, just formulating thoughts and reflecting.

So, is there a bigger question?

Is the issue not so much our attitude towards professionals, but rather our expectations of them?

I am not a SALT, so don't know the specific terminology to describe my thoughts, but...

DD1 has, in my opinion, disordered language. My main issue in the field of SALT is that DD1 has been constantly described as 'speech and language delayed'. Delay, to me, conveys a sentiment that in time, all will come good. That she will develop speech and language in a typical manner but behind her peers.

Yet, I don't see any typical 2 or 3 year old saying '3 hours' for 'a long time' or 'bowleat' for 'food' and so on.

Similarly, DD1 has many sounds which don't materialise in speech. It is odd, I can acknowledge, because she DOES have those sounds. She will sing 'aunder brige is allin down' - her L just doesn't materialise. But she she can sing 'lalalala' so does have the 'L' sound. SALTs have said 'she has all the sounds', but don't seem to acknowlege that those sounds aren't used in her speech. Even family find it hard to understand her, and I have to translate, at 5.5 years.

What are my expectations? What should I be expecting? How does a SALT make my child use sounds in speech that she has, but for some reason doesn't use? DD1 doesn't yet sit well enough for 'table work'. I doubt she would sit and copy a SALT who showed her what to do. Her agenda is the only agenda.

I had a highly ineffective SALT before DD1 was in Special School. She used books and table top activities; DD1 spent her time gazing at the lovely toys high up out of reach. Eventually, on the last session, I suggested that they took it in turns to choose an activity. It was the one and only useful session.

Are we expecting professionals to somehow 'erase' our children's SN? I know with HFA there is a capacity to learn functional skills with intensive training. But the children with HFA will still have HFA. My DD will still have...whatever it is she has...

OP posts:
Davros · 15/05/2011 10:38

I am like Lougle, I have been a member of MN for 8 years, used to post a lot and now mostly lurk. That is not because I have, or have ever had, a problem with MN, I just don't need it and see so much repeated and others answering that I mostly don't bother as there's no need.
My experience of professionals, which is fairly long as DS with ASD is nearly 16 and was dx at 2, is that I have never had a REAL problem with any of them. I have always approached the relationship with the principle of giving them respect and assuming the best of them. Of course there have been many different situations along the way and it has often depending on X or Y professional, but on the whole I've had few problems although we have asked for some extraordinary provision over the years (funded home ABA, ABA school, great residential school where DS now does TEACCH etc). At each stage my guiding principle has been to make my case, it often does not work the first time so to keep making my case calmly and persistently within the correct channels. If your case is good them it becomes very hard for them to refuse. Very often the people we see do not make the decisions, so get to know those who do. Volunteer to be a parent rep or whatever on local groups, take an interest in local developments - that has really stood me in good stead, even though time is tight it is worth it. Basically, work out what you want, why you want it , make your case politely and clearly and keep at it and they will usually have to agree, modify the request with your help or give good grounds officially for refusing. Over the years I think I have gained a reputation of being a parent they feel they can trust, I'm quite well known among professionals for the right reasons and I am always willing to help them and other parents as well as run my own situation in a reasonable way.
No doubt lots of you will think "smug cow" but my advice is just hold back a bit sometimes, pick your battles, be sure you know why you believe something and be able to back up your case with clear, personal examples and treat them decently. It is sometimes surprising how many have their own children or family with disabilities which, of course, you don't find out until a lot later.

StarlightMcKenzie · 15/05/2011 10:49

Davros, you don't come across as smug, but very sensible. I think what you suggest is exactly how it needs to be and I think, honestly, that that is what most parents here are striving to be like. MN is where the frustrations and sarcasm and cathartic whinging happens in order to enable people to be rational in real life. It doesn't always work, sometimes a defensive obstructive professional just can't be reasoned with or got round regardless of the case presented, and often the case presented is irrelevant because the parents have been misled as to what the issue is.

Lougle I'm so pleased and relieved you came back.

sickofsocalledexperts · 15/05/2011 10:50

I agree with most of that Davros, excepting only that I would add - when the LA absolutely digs its heels in and tries to send your kid to a school you don't want, use a judiciously worded letter from my fab advocate (cheaper than a solicitor, just as good ime) and be prepared to take your case as far as it goes legally (or bluff it that way). Mind you, the legal route only works if you have a decent case, that has been built carefully. Pals I see who fail at or before tribunal just haven't built a case, and have convinced themselves that whatever they want is right,without offering any proof. (Or, they just have a scumbag LA which is amazingly anti-ABA.)

I spent a good deal of time proving that TEACCH / SALT hadn't worked, in order to build a comparative case that ABA had. Mind you again, another pal of mine got ABA paid for without ever even approaching TEACHH, as her case was built on the fact her son's response to ABA was just SO GOOD that it wouldn't be worth trying anything else. So it can be done! Neither she nor I went anywhere close to tribunal to get ABA, so it's not all gloom and doom if you choose the ABA path and have a decent LA.

StarlightMcKenzie · 15/05/2011 10:53

Our LA has a blanket policy of only funding ABA if awarded at tribunal. They put this in a letter to me which I presented to the tribunal panel. The panel didn't care. (Panel not there to rule against LA practice in general, but I was pointing out their wasting money in taking us to tribunal).

working9while5 · 15/05/2011 11:29

Don't have much time but just wanted to respond briefly to Lougle's question about expectations.

In terms of the /l/ question specifically, well if it's not generalised we could do some sort of focused work on it.. but having said that, it may be that its developing.. in the sequence of how these things go, if she's pretty (even if not consistently) intelligible and you can work it out in context and she can do it in a single sound, at cv and cvcv level (la, lala), then maybe word finally.. it's coming along, just delayed.

On the other hand, a simple way of working out if it needs therapy is this: do they give therapy for it in the US? A lot of the later developing sounds are not worked on in UK contexts - r, th, l etc. But they do in the States... so to me, this says that there is an underlying resource issue. There is some sense to this. /r/, for example, takes forever to "therap" and functionally makes minimal difference.. So really, the problem here is one of professional-parent communication.. your daughter could have therapy and it would probably resolve the /l/ issues and this would generalise and there are valid reasons why this might be a good thing to consider. However, it would require (perhaps) a few blocks of therapy (maybe 18-24 weeks for some?) so it is not a priority in the NHS as it's not particularly disabling for her at this point in time? We're not allowed to say that.. we should be allowed to say that, I think.. they can say it for breast cancer drugs, why can't we?

Your question about delay vs disorder is a very pertinent one, too. One we talk about as professionals a lot because of the expectation it creates of "catch up". A lot of children with speech and language delay do catch up but where there are other issues andit is in the context of LD or ASD or other more permanent "difference", no. So it is a term that has different meanings and is, in many ways, unhelpful. At present, it is simply used to indicate a difference between disordered features (that are never present in typical development) and language that is following a "normal sequence" at a different rate. However, there are kids in the secondary schools I work with who have a "delayed" presentation but the gap between their abilities and the abilities of typically developing peers is massive, so actually, it can be quite disabling for them in the context of the demands around them. Our pathways in my department reflect this - if after a certain number of cycles of "targets" for delay it's not resolving, it begins to look more disordered and so direct therapeutic investigation is warranted and/or a referral to a Paed to get a formal diagnosis of learning difficulties that might explain the lack of progress.

A lot of the time "delay" isn't delay, it's difference.. but there are degrees of difference that are more or less disabling and "disorder" is usually applied to those differences that are likely to create more lasting disability.

Really, it all needs to be thrown up in the air and parents and professionals need to come up with a way of being able to communicate clearly and without - forgive the phrase - the bullshit.

Davros's advice hits the nail on the head:
"At each stage my guiding principle has been to make my case, it often does not work the first time so to keep making my case calmly and persistently within the correct channels. If your case is good them it becomes very hard for them to refuse. Very often the people we see do not make the decisions, so get to know those who do. Volunteer to be a parent rep or whatever on local groups, take an interest in local developments - that has really stood me in good stead, even though time is tight it is worth it. Basically, work out what you want, why you want it , make your case politely and clearly and keep at it and they will usually have to agree, modify the request with your help or give good grounds officially for refusing. "

Challenge the local policy rather than the individual - what's the evidence base for only seeing x child y no's of times? Where's that pathway? Who wrote it? Can they justify it to you? Always speak to a manager. If you have complained that a SALT has made an inaccurate diagnosis/given an inappropriate intervention, just don't accept the apology - what is the Trust going to do about training staff in the specialism etc so that it doesn't happen again?

Managers have a very clever way of making it about feelings - how did you feel about that Mrs Johnson etc? and then basically acting as if the therapist didn't do what was right. I have seen it that the manager has okayed extra therapy sessions (against the pathway!) when a parent is unhappy which makes the parent think that the SALT wasn't following procedure etc.. when really the manager is just trying to prevent further action.

In our trust, a group of parents complained calmly and consistently about appalling SALT provision in special schools via the highest levels of the LEA/NHS. There was one therapist covering about 10-15 schools. There are now a team of 7-9, thanks to parent pressure (giving range to prevent identification!). Parents can and do make a massive real difference.

working9while5 · 15/05/2011 11:29

Ah, so much for not having time! Grin

StarlightMcKenzie · 15/05/2011 11:36

Ah, so the letter that I received from the head of SALT with 24 apologies and next steps in it a year ago should be dug out and responded to with a request for an update as to how they are doing with their plans!?

I received a draft service descprition (can't remember the official name) after complaining that in the 2 years with them I had no idea what they were for, but as far as I can tell a whole year has passed and no final document has been produced.

bigbobble · 15/05/2011 12:14

Are we expecting professionals to somehow 'erase' our children's SN?

No, I'm expecting them to do their job and apply skills which can assist my child in his development. If they do not have those skills, or they cannot use them because of internal pathways, protocols or whatever else you want to call them, then I expect them to tell me that so that I know where I stand.

I do not expect to have to struggle to stop people discharging my child when their difficulties are clearly within that professional's professional mandate and then to obtain generic strategies based on no understanding of individual need.

We wouldn't accept this attitude in any area of healthcare. You wouldn't go to your GP and get referred to a specialist and then have the specialist say 'you do have a problem and we can treat it and that would help you but our internal pathways says we don't need to treat that so off you go'. You would rightly complain, not because your expectations were too high but because you want the treatment that may assist your difficulties.

I think if your child is somewhere supportive and getting good help and making progress then it is harder to see that confrontation is sometimes unavoidable.

I don't want it. I want to be working with my son's 'team', I want to feel like we are all pulling together for the same goal - his development and progress.

But we are not. So, Davros, when you say "make your case politely and clearly and keep at it and they will usually have to agree, modify the request with your help or give good grounds officially for refusing " you are right, this should happen. But I have gained absolutely nothing without battling every single step of the way: school, professionals, LA.

I do so politely, constructively, persistently and to the right person but nothing changes. This LA is quite happy to ignore the law, to impose blanket policies, to refuse to provide me with reasons for decisions, to undermine my son's provision.

I wish it weren't so and I wish I wasn't the only one.

Oh, and I do all the voluntary/parent rep stuff too. Sometimes, I'm afraid, it's just not the parent's fault.

working9while5 · 15/05/2011 12:21

It's never the parents' fault.