Had a letter from school yesterday which contained mention of two policies, that the school does not wish to invoke!
The complaints policy (for us to put in our complaint(s)), and the Persistant Complaints and Harrassment policy; for unnecessarily renewed complaints.
In my defence the only complaints which get renewed are those where the school fail to provide answers; either by ignoring the question entirely or by side stepping the issue and failing to answer the question.
What do you think?
Has anybody else been in similar situation?