My ds was taken out this morning for 3hrs' play with a worker from a special school - the school has a contract with SS and we are allocated so many hours per year.
Around about the time my ds was due back, I had a phone call to say that the play worker had somehow locked him in her car, together with her car-keys and mobile phone. She had asked a passerby for the use of their phone and had called the special school to ask for help. I was told two colleagues were en route to help (the Director of Services, no less, and the maintenance man).
Now the maintenance man seemed to think that he could ask my ds to unlock the car door himself and hence, let himself out. Er, no, my ds hs SLD.
Unhapppy with the situation, I independently called out the AA.
I waited 20mins, then called the two colleagues for an update. They had arrived at the park and were about to start looking for my ds. I was reassured that they would call me back when they found the car. I waited nearly 10mins (during which time I was imagining my ds hot and upset, etc), then called them back to be told that they were still looking for the car....this went on for another 5-10mins with me calling them for further information.
I called again and call was answered without the Director pf Services being aware IYSWIM (i.e. she pressed 'answer' inadvertently so I could hear what was going on but she wasn't aware of it). I heard her say, 'he's very hot' (twice) and then, 'I've had mum on the phone about 8 times' (in a really exasperated tone). The line then went dead so I called again and she answered properly this time. Oh she said the fire brigade is here and your ds's OK, a bit hot but he's lying on the back seat and seems OK'. She wanted me off the phone but I refused to ring off and asked her about smashing a window - given that my ds had been trapped for nearly an hour. I think they were about to contemplate doing this when the firemen got my ds out.
The Director of Services later called me back to say breezily that my ds had cooled down, had had a drink and a sit on the fire engine and that he'd be home soon.
Of course, I'm relieved that my ds is OK and apparently none the worse for his ordeal but at no point has one single person apologised to me for this cock-up. In addition, I was made to feel as though I was a complete inconvenience who was pestering for too much information!
Do you think I should write a letter/email about what has happened? Am I wrong to expect an apology?
Thanks for any advice.