I run a small cleaning company that does turnover/changeover cleans for Airbnb and short-let hosts, and I'd love some real-world advice from other business owners here on three things I'm properly wrestling with.
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Recruiting the right people - cleaners need to be reliable, presentable and trustworthy since they're often working unsupervised in someone's home. That's so much harder to screen for at interview than skills or experience. How do you actually vet for reliability and character rather than just CV experience?
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Running the operation smoothly - same-day turnovers with tight windows between guests are brutal to schedule, especially when someone's off sick or a job overruns. Has anyone found a system for scheduling/logistics that doesn't fall over the first time something goes wrong?
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Turning customers into repeat customers - what genuinely makes you stick with a service provider (cleaner, tradesperson, whoever) rather than shop around every time? Price, consistency, communication, something else entirely?
Would really value hearing how other small business owners here have tackled any of these - thank you!