Hello, I wonder if any small business owners can help me please - googling is going nowhere. I'm stuck on a business rate with Octopus (in my rental house, from which I do not run a business - it's boring and complicated so I won't bother), which I'm in the process of sorting out of getting rid of and back onto normal domestic rates.
Every now and then, they'll figure I've used an excessive amount of energy and apply a CCL + 20% to the entire gas portion of the energy bill. I guess I've got a bugbear with this company so I'd really like to know if they're following the correct procedure for businesses and the CCL. Here's a recent illustration (our house is old and has bad UFH, so our usage is high in winter).
25/12/25 to 26/01/26 (31 days)
4552.34 kwh
That's 146.84 kwh a day.
What Octopus say:
De Minimis Thresholds (Automatic Exemption)
If your business energy consumption falls below these limits, Octopus will treat your usage as "domestic" and you will not be charged the CCL:
Electricity: Less than 33 kWh per day or 1,000 kWh per month.
Gas: Less than 145 kWh per day or 4,397 kWh per month
Now, I haven't received the bill yet, but from previous bills know they've applied CCL + 20% VAT to:
The entirety of those KwHs
And 20% VAT to:
31 days of gas standing charges
Because they've done it before.
Surely, the way it should work is:
145kwh per day at normal rate
1.84kwh per day attracts the CCL + 20% VAT
The SC is charged the normal rate, and attracts 5% VAT.
Help me to understand this nonsense, please!
To add insult to injury, I just downloaded a spreadsheet from 'my energy insights" on their online thingy and it's averaging 136kwh a day, not the one I quoted above that is going to appear on my bill - sigh.
Thank you :)