We've hired gear from Skiset and took out their loss/damage insurance.
Yesterday I fell (low speed, flattish run) and somehow, God knows how, Managed to snap both skis just in front of the bindings. From the incredulous looks on everyone's faces, this is almost impossible to do.
After a long and arduous trudge down the mountain, took them back to the shop and they have replaced them, but they want 130euros excess! This seems extortionate to me. Apparently the full amount without insurance would be 400.
Does anyone have any experience of this? Is this a standard amount or do I have any negotiation grounds? I'm wondering whether I might argue that they might have been faulty, as it really wasn't a gruesome fall. I was uninjured for a start (thank God!)
Have a rubbish internet reception here but will hopefully be back later.