Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Ski and snowboarding

For ski chat, join the Mumsnet Ski forum. Check out our guide to the best resorts in Europe and our family ski holiday packing list.

if airport is closed dur to ADVERSE WEATHER should i get a refund?

10 replies

noonar · 17/12/2010 14:23

feeling very jumpy about the whole weather/airport closure this weekend as we're off to lapland on Sunday. we hope.

just spoke to inghams as tickets havent arrived. i asked what would happen if holiday was cancelled due to snow. they said i'd have to claim on my insurance. surely they dont get to keep all £2k that we have paid them, for a holiday that hasnt been taken?? what if i was foolish enough not to have insurance, surely they'd have some obligation to refund?

you wouldnt expect the rail companies to hang on to your cash if the train doesnt run. why is this different?

OP posts:
noonar · 17/12/2010 16:32

.

OP posts:
VivaLeBeaver · 19/12/2010 17:51

I don't think Inghams would have to refund you, they will still be out of pocket for food costs that will have been bought, staff wages that need paying, coaches that will have been laid on. If you don't take out insurance then this is the risk you run.

chocolatebuttontheif · 19/12/2010 17:55

I would imagine they dont have to refund as it isn't their fault that the weather is bad. I would only expect a refund if it was their fault you can't go ie broken plane, outbreak of food poisoning etc.

ChippingIn · 19/12/2010 18:01

No they don't have to refund you, they have already outlaid the money (seats on flight/food/staff etc) and cannot sell the place just because you can't use it. This is why we have travel insurance.

I'm glad you have insurance and sorry about potentially missing your trip :(

I assume you have probably not made it :(

LIZS · 19/12/2010 18:49

Easyjet have offered us a full refund for the cancelled flight and the return leg as part of the same booking - or we could have transferred it to the next available one to the same destination, if unfortunately it was too late to make our trip possible. Not sure if this is general policy but a friend due to fly Swiss had same offer.

ChippingIn · 19/12/2010 19:25

It is different for an airline - their costs are different, though it's still good of them to have done it.

maltesers · 19/12/2010 21:41

My Ds with his Dad and dp and son had their Heathrow flight cancelled this morning so they are right now driving to Switzerland to ski. . . .It was Swiss Air they were flying with . . and staying with Club Med in Wengen. . .

.Do they get a refund with their lost flight. . ??

Weather permitting they hope to return on the Flight booked on 26th Dec.

LIZS · 20/12/2010 09:19

yes I think they will outward. Swiss are pretty good on that but maybe not for the return. Presume they are well equipped with chains etc and have booked a space in the car park in Lauterbrunnen .

natation · 20/12/2010 10:49

Just returned from Swiss air flight, from what the information desk said, if you choose not to wait to be transferred, they will not refund the flight. I think Maltesers's relatives need to check their return flight is still open and Swiss Air have not cancelled. Just to add, Swiss Air are in fact very very good with their passengers, ok had a 4 hour wait for the hotel, but they put me in a hotel overnight as my connecting flight was cancelled. When I left Brussels airport this morning, flights out of Heathrow, Frankfurt, Berlin, were still cancelled, Heathrow destined bags all over the place. I count myself very very very lucky.

LIZS · 20/12/2010 13:39

Think op may have got lucky. Friends flew to Lapland from LGW on Saturday am, just before it closed. Friends got a full refund from cancelled Swiss flight on Friday even though they were offered flights for today (not that that has probably gone) and declined.

New posts on this thread. Refresh page