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Daily Mail thread 5

10 replies

madameDefarge · 05/09/2009 21:06

and a sticky? pretty please?

JustineMumsnet · 05/09/2009 23:14

Evening all.
Just looking in and thought I'd respond to Oops' point.
Our policy wrt to mass deletions generally is to ask if there are particular posts that are problematic rather than deleting the whole lot. This has always been our policy because mass deletions can leaving gaping holes on the boards, which can make it very difficult to follow past threads - often full of good advice and well worth keeping. One of the bugbears of more than a few oldies is newbies constantly asking the same questions and not using search - well search has to work for that to happen properly and it won't if there are loads of gaps in threads.

Of course if there are circumstances where someone feels very threatened, by an ex-partner for example we are always happy to help and indeed if someone comes back to us and says look - this is seriously effecting my well-being - as I think you did - we will of course delete everything - we're here to make people's lives easier.

In by far the majority of cases, though, the member is happy to report the posts that are or could be problematic and we delete them as quickly as possible.

I wasn't here for much of the correspondence you mention Oops and I haven't read it but I'd be very surprised if the way we handled it differed markedly from what I've just outlined and I think this is a sensible policy that works for the community in general. Clearly you feel let down, however, and I'm sorry I'm sorry you've been upset.

I strongly disagree that it would be better if folks could edit their own posts (as Aitch suggests). That would mean folks could re-write history, which would be very confusing and potentially explosive all round.

(Webdude very quickly in response to an earlier point of yours - slight misunderstanding I think - when I said "Oops the poll is still open" in the earlier thread I was talking to Oops (who thought the poll had shut), not saying "by jimmeny the poll is still open iyswim". Probably my bad grammar.)

JustineMumsnet · 05/09/2009 23:25

Poll is here or look in MN latest box to your right.

JustineMumsnet · 05/09/2009 23:31

No it's not just a chat room Aitch (though it is that too) - it's an archive of collective wisdom as I see it. An archive that can be very helpful to folks and the raison d'etre of this site is to make parents' lives easier.

Bear in mind lurkers outweigh posters by at least 20 to 1. If it were just a chat room and we kept no archive, MN would cease to be useful for most people who use it.

JustineMumsnet · 05/09/2009 23:34

Search is our second most popular page on the site - after active conversations. About 1.5 million searches per month.

JustineMumsnet · 05/09/2009 23:37

Disagree with you about editing too - can see why it would work in a chat room - not on a board that folks visit not in real time - I see 10 posts about a sentence that's been edited - would make no sense to anyone. It's been discussed many times before on here and there's always been a clear no-vote iirr.

JustineMumsnet · 05/09/2009 23:40

No actual stats on the archive to hand but 75% come to MN via google - they are searching for something - usually information about a specific thing (smelly washing machines are common).

JustineMumsnet · 05/09/2009 23:47

No there's never been a big debate about editing because every time it's discussed it's been dismissed as a poor idea pretty quickly by almost everyone - not very often admittedly - in my memory about 5-6 times but then I've been here 10 years .

Now am off - sorry - but up v late last night on thread 4 and dh getting antsy.

I'm conscious I've said nothing on DM - and some will be thinking we should - but we are thinking about it and reading all your posts. And, of course, the poll's still open.

JustineMumsnet · 06/09/2009 00:00

Ok so well good-oh now I've got grabby to add to our description - along with lying, cheating, sell-outs that is.

Night guys - off to sob quietly into my pillow.

JustineMumsnet · 06/09/2009 11:01

Hi again Oops,
Again I'm sorry for your distress. It's not what we're about.

It sounds like we were slower to respond to your request for outright deletion than we should have been and would normally be. I think it all started on the weekend - one when I was away on hols and carrie on her way back.

What's more it was at a time when we were being slightly barraged with mass deletion requests - some from folks worried about privacy, others from folks registering a protest about the DM.

Confronted by that the duty person no doubt and understandably prevaricated a bit with the aim of conferring with the team after the weekend.

Our policy is generally, as stated, to comply immediately with mass deletion requests when anyone is under threat. Our response otherwise is to say we prefer not to muck up the boards - would it be ok to report problematic posts instead and we'll delete those immediately. Normally folk are very happy with this solution. If they're not and it's causing them distress then we will delete their posts, as we did in your case.

Clearly the process this time round took longer than you and we would like. Again apologies - I hope you can see that the circs were slightly unusual and there was no intention to cause upset.

JustineMumsnet · 06/09/2009 12:48

We've posted our response to all this here folks.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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