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See all MNHQ comments on this thread

Mumsnet Live Webchats

12 replies

JustineMumsnet · 02/03/2009 12:02

Hello all,
Thought we'd respond to the point Moondog and a few others have raised on the Fiona Millar thread, on which there is some objection to the process of our live webchats "I do object to all of the above being foisted onto us by stealth in a 'Chat' part of an internet forum" and elucidate a little more on our policy re webchats.

First, we're really not trying to be stealthy.

Rachel wrote at the beginning of that thread:
Fiona Millar will be visiting us at Mumsnet Towers for a live webchat on Tuesday 3rd March between 1 and 2pm. Her book The Secret World of the Working Mother: Juggling Work, Kids and Sanity will be out on Thursday 5th March. Fiona is a well-known journalist, educational campaigner and mother of three. If you can't join us on Tuesday, post your questions in advance on this thread.

It's pretty front and centre in that post that Fiona Millar has a book to plug. As someone wise said earlier in the thread, publishers view MN as a way of reaching a potential audience (much like they view BBC breakfast). Because of our numbers this puts us in a position to get authors/politicians/policy makers to come on here and to interact with us. We think that adds something to the Mumsnet mix - it can be fun, thought-provoking and in the case of politicians hopefully can make a policy difference too...

We haven't introduced Fiona Millar in the Chat topic - it's in a topic called Mumsnet Live Webchats. We're really not trying to pull the wool over your eyes by pretending it's a chat when it's actually an effort to sell books. It's both of course - they are not mutually exclusive - you can have interesting chats with folk who are trying to promote books and arguably if they've written a book about something, they're more interesting because they've hopefully thought long and hard about the subject. It's a little naive, we think, to suppose that authors will come and chat here unless they have something to plug. So if we want folks to come then that's when we're going to entice them.

Sometimes there is a fee involved in these chats, sometimes not. Occasionally we'll throw a chat in when the publisher is doing other advertising with us - but it's generally a small fee and pretty much just covers the cost of administering/archiving the chat. This is not primarily a money making exercise for us, although right now every little helps, there's actually a fair amount of effort involved (particularly when it kicks off as it has a tendency to do of late!).

Of course not every guest will be to everyone's taste - but you are free to hide the thread and or indeed the whole topic if you'd rather not see any non-mumsnetters on Mumsnet, which is, of course, and entirely valid position.

Over the years, though, we think we've had some really good and useful guests (everyone liked Alvin Hall didn't they?) and plenty of folks seem to enjoy the chance to engage.

Thanks for raising the issue and do let us know if your thoughts.

Best,

MNHQ

OP posts:
Threadworm · 02/03/2009 12:08

Sounds fair enough to me. And if you don't like them being stickied, you can do like I do and opt to 'ignore thread stickiness' -- which is my favourite customising instruction of all times because it sounds like you are opting to avert your eyes politely from the fact that MNHQ never wipes ribena stains from the carpets.

BennyAndJoon · 02/03/2009 15:49

I view them the same as someone coming on a chat show (though we are not as polite as Parky ). You know that they must have a reason for coming on, whether it be to plug a book, or raise their profile with the masses, or whatever.

You always, AFAIR, post a link to the cause or book they are pushing, so I have never seen it as underhand.

And I do think it adds to MN rather than the contrary

The shaherideariZad thing was v funny too (though I would love to know what frogspawngate was?)

MerlinsBeard · 02/03/2009 15:59

They aren't really "live" chats though are they? I mean its not like a chatroom, there are x posts all over the place. I don't look at them as i find them confusing

Can you hide single stickies? or is it all or nothing? (never tried)

AitchTwoOh · 02/03/2009 16:18

you had alvin hall?! gah, i missed that one.
i find them pretty unbearable, tbh, they're too much of a guddle and the guest rarely knows what they're doing and expects to be interviewed by fern and phil. which is not what happens. i think they should have to spend some time on the questions first, get the basics out of the way and then have ethe webchat for supplementaries.

mind you, i have stickies well hid so this sort of thing often passes me by.

fryalot · 02/03/2009 16:24

totally agree with aitch. It seems to take them an hour to respond to previous questions posted by people who can't make the actual chat.

So for the whole time they are "live chatting" they are just clearing a backlog, and don't seem to get around to any actual chatting.

Or, the totally ignore the previously posted questions.

It does seem a bit hit and miss who gets answered and who doesn't.

Can't think of a fair way around that though.

Don't think MNHQ are in any way being underhand or stealthy and the live chats are a FAB thing which can only be good for mumsnet as a whole.

OliviaMumsnet · 02/03/2009 16:47

For Aitch Alvin Hall

AitchTwoOh · 02/03/2009 16:53

i've just read it... did he ever submit info about pensions?

cockalorum · 02/03/2009 18:26

agree with aithc

Starbear · 02/03/2009 18:36

It seems fair to me, but the invited guest maybe surprised by the internal, sometimes aggressive debate before they even arrive!
I don't think MN towers have a secret agenda (if you do I'm so naive) It does give me an opportunity to raise points that I disagree with the guest & or with their publishers. You could get Jane Fonda could you? Her aerobics videos saved my life in the early 80's

DrewPWiener · 02/03/2009 18:42

god we love dalvin hall and that fashion woman. and DR T

AitchTwoOh · 02/03/2009 21:11

mnhq, do you still have her no. am keen to stalk get hold of her.

MaryQueenofArkansas · 02/03/2009 23:11

The intrinsic problem with webchats based on this premise is that the plugger will often "not see" relevant, polite questions that don't fit in with their own argument/policy position.
They always seem to have time to answer the fawning queries though.
And that makes for a fairly empty or even infuriating read.
Alvin Hall is a great example of a webchat that worked on all levels. Dr Tanya too. But they're both bigger and smarter than flogging this season's chattering class preoccupations IMO.

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