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Original poster

Accepting and closing request after each page

3 replies

Devonisheaven · 28/04/2024 12:09

Since yesterday every time I load a new page in any section on any thread I am getting the accept and close request, when I accept it makes no difference and appears again when I load another page, it’s driving me mad! Could you look into this please? Thank you.

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MNHQ

HebeMumsnet · 29/04/2024 09:49

Morning, everyone. Thanks for letting us know. We'll look into this now. It sounds like most of you are using Safari on an iPad. Is that the case for everyone?

MNHQ

HebeMumsnet · 29/04/2024 10:29

Hello again,

It looks like we've had a few users with similar issues so we'll continue to look into that. In the meantime, there are a few bits of information we need and a few things you can do that might help with the problem:

First the info:

  1. As above, could you tell us what device you are using (Apple Phone/Tablet, Android phone/Tablet etc) and what browser (Safari / Chrome etc)?
  2. Could you tell us whether you are logged into the site or not when this happens.
  3. Also, what options you are selecting on the consent box ("Withdraw consent", "accept-all", "Save & Exit" or "Reject-all")?

Then these are a few things to try:

  1. If you have an adblocker installed, uninstalling it might help.
  2. Same for any other plugins (remove or pause).
  3. Try using an Incognito browser.
  4. As a last resort, clear cookies and cached images to see if this helps.
MNHQ

LilyMumsnet · 29/04/2024 16:12

Thanks for the update, OP. Please let us know if you see it again!

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